Senior IT Systems Engineer

ZipRecruiter; Hawaii; Remote; USD 90,000 - 130,000; Full time

Job summary

Join Fenix24, an industry-leading cyber disaster recovery company as a Lieutenant. You will oversee critical ransomware restoration processes, managing client relationships, and leading technical teams in a fast-paced environment. Enjoy competitive compensation, career growth opportunities, and flexible work options.

Benefits

Learning & development opportunities

Flexible PTO programs

Family programs, care packages

Team building events

Private health insurance

Mental health programs

Pension

Life and income protection insurance

Gym allowance

Qualifications

• Competent in routing/switching, including port configs and device identification.
• Advanced in VMware and firewall configuration.
• Proficient in Active Directory with troubleshooting capabilities.
• Expert in XDR/EDR deployment and forensic collections.

Responsibilities

• Oversee technical workstreams of client engagements for ransomware restoration.
• Act as backup contact for clients and communicate sensitive information.
• Provide daily status updates and develop client-specific procedures.

Skills

Routing/Switching

VMware

Firewall Configuration

Active Directory

XDR/EDR Deployment

Job description

Job Description

Salary:

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World's First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy, and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets, and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Fenix24 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World's First Civilian Cybersecurity Force, Fenix24's army of specialists delivers ransomware restoration and recovery services to restore operations effectively and efficiently. Fenix24 provides assurance of recovery in the event of a cyberattack, leading to full restoration of critical infrastructure, data, and systems with minimal downtime and financial loss.

About This Position

The Lieutenant is the senior workstream leader for Fenix24 ransomware restoration events. They oversee technical workstreams of client engagements from a restoration perspective, requiring technical acumen, problem-solving, communication, and analytical skills in a fast-paced environment. Lieutenants manage work teams, provide guidance, oversight, and report to the Cell Major. They work directly with internal teams, engineering staff, digital forensics partners, external breach counsels, and stakeholders to resolve networking and infrastructure issues to restore client environments. Support is provided to clients worldwide.

Key Responsibilities

1. Workstream Leader
   • Assist the Cell Major in managing client engagements, ensuring adherence to restoration processes.
   • Monitor and allocate engineering resources effectively.
   • Coordinate staffing needs to maintain budget efficiency.
2. Client-Facing Responsibilities
   • Act as backup point of contact for client teams.
   • Attend client collaboration sessions via platforms like Teams, Slack, Signal.
   • Handle sensitive client communications with discretion.
   • Monitor technical restoration progress.
3. Reporting and Documentation
   • Provide daily status updates to stakeholders and clients.
   • Document troubleshooting processes.
   • Develop client-specific procedures as needed.
   • Analyze metrics for utilization and productivity.
4. Regional and International Support
   • Provide technical support across U.S., EMEA, and APAC regions, operating across time zones.

Qualifications, Requirements & Skills

Competent level skills in routing/switching, including port configs, static routing, and device identification via ARP/MAC.

Advanced skills in VMware, firewall configuration, backups, Hyper-V, SAN/NAS, including building environments, troubleshooting, and configuration.

Proficient skills in Active Directory, troubleshooting features, and domain roles, with full reconfiguration capabilities.

Expert skills in XDR/EDR deployment and management, forensic collections, including troubleshooting deployment, alerts, and analysis.

Core Values & Competencies

• Support team tasks and project success.
• Ideal for individuals thriving in dynamic environments, problem-solvers, committed to operational excellence.

Why work for us?

We offer a dynamic, innovative environment with rewarding work—help save our clients from disaster! We value our employees and provide an extraordinary package, including:

• Learning & development opportunities, career growth
• Flexible PTO programs
• Family programs, care packages
• Team building events
• Competitive compensation & benefits: private health insurance, mental health programs, pension, life and income protection insurance, gym allowance

Join the world's first Civilian Cybersecurity Force and advance your career!

Remote work available.