Senior IT & Systems Admin: Zoho, M365 & Security Expert

NexGen Virtual Workplace; Boynton Beach (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

NexGen Technologies in Boynton Beach, FL, is seeking an IT Manager / Systems Administrator to safeguard and optimize our internal infrastructure and NexGen Virtual Workplace platform. This hands-on role reports to the CTO and combines deep technical work with clear communication.

You will manage Microsoft 365, ZoHo, Atlassian, and other accounts, implement security best practices, build monitoring dashboards, and ensure operational excellence across back-end and customer-facing systems.

Qualifications

• 5+ years of IT administration or systems engineering.
• Expert-level Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Hands-on experience with Microsoft Defender for Endpoint and Entra ID (Azure AD).
• Zoho CRM, Support, WorkDrive, Billing, and Vault administration experience.
• Jira Service Desk administration and workflow management.
• Strong experience configuring Windows and macOS for enterprise use.
• Solid understanding of agile methodologies (Scrum, Kanban).
• Excellent troubleshooting and communication skills.

Responsibilities

• Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations.
• Manage Defender for Endpoint, Identity Protection, and Cloud App Security.
• Oversee Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies.
• Administer ZoHo suite and related products, including user management.
• Administer CCaaS accounts, including Nobelbiz and 8x8.
• Maintain security posture and assist with SOC 2 and HIPAA compliance efforts.
• Configure and deploy Windows PCs and Mac devices with security controls.
• Establish browser configuration standards for SaaS apps across Edge, Chrome, Firefox, Safari.
• Troubleshoot hardware and software issues for remote team members.
• Manage Jira Service Desk workflows, automation, and SLAs.
• Provide technical support for internal systems and the NexGen Virtual Workplace platform.
• Support third-party integrations and web apps; collaborate with teams for issue resolution.
• Participate in rotating on-call schedule for after-hours support.
• Work in an agile framework for project delivery and issue tracking.
• Document processes and troubleshooting procedures.

Skills

Microsoft 365 admin

Azure AD

Zoho Suite

Jira Service Desk

Windows/macOS admin

Agile

Education

Bachelor’s degree in IT/CS

Tools

PowerShell

Azure CLI

Job description

NexGen Technologies in Boynton Beach, FL, is seeking an IT Manager / Systems Administrator to safeguard and optimize our internal infrastructure and NexGen Virtual Workplace platform. This hands-on role reports to the CTO and combines deep technical work with clear communication.

You will manage Microsoft 365, ZoHo, Atlassian, and other accounts, implement security best practices, build monitoring dashboards, and ensure operational excellence across back-end and customer-facing systems.