Cloud Services Support Engineer | M365 & DoD ITSM Lead

NexGen Data Systems; Suffolk (VA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Training & development

Job summary

NexGen Data Systems in the United States seeks a Cloud Service Support Engineer (SME II) to advise on configuration, test, operate, monitor, and manage network devices enabling information sharing across Navy Flank Speed Cloud Transport, with a focus on security.

You will develop dashboards and reports for M365 SaaS performance, monitor SLAs/SLRs, and prepare executive summaries for CONUS/OCONUS commands, while applying ITSM/ITIL practices and DoD guidelines.

Qualifications

• Active DoD Top Secret security clearance required.
• DoD 8570 / 8140 OS and Cybersecurity certifications required.
• IAT Level II: Security+, CySA+, or SSCP.
• Microsoft Certified: Power BI Data Analyst Associate or similar.
• 3+ years IT experience with operational metrics correlation, reporting, and dashboarding in a Microsoft SaaS environment.
• Familiarity with data integration and normalization concepts.
• Experience in IT operations and collaboration across teams.
• Ability to gather metrics and report findings.
• Knowledge of SLAs/SLRs and service performance measurement tools.

Responsibilities

• Leverage BA/BI data correlation and reporting to support Enterprise M365 SaaS capabilities.
• Develop dashboards, reports, and presentations with actionable recommendations.
• Identify performance measures and compliance indicators for SLAs/SLRs.
• Deliver monthly performance reports on-time and on-quality.
• Create executive dashboards to communicate M365 SaaS performance to commands.
• Monitor bandwidth, detect anomalies, and coordinate resolution.
• Implement encryption protocols and monitor transport vulnerabilities.
• Conduct network diagnostics and incident resolution.

Skills

M365 SaaS reporting

Data correlation

Dashboards

Executive level reporting

Security clearance

ITIL/ITSM knowledge

Excel/Access

Power BI

Cross-functional collaboration

Tools

Power BI Data Analyst

Microsoft Excel

MS Visio

Project

PowerPoint

Access

Job description

NexGen Data Systems in the United States seeks a Cloud Service Support Engineer (SME II) to advise on configuration, test, operate, monitor, and manage network devices enabling information sharing across Navy Flank Speed Cloud Transport, with a focus on security.

You will develop dashboards and reports for M365 SaaS performance, monitor SLAs/SLRs, and prepare executive summaries for CONUS/OCONUS commands, while applying ITSM/ITIL practices and DoD guidelines.