Senior IT Support Technician — Windows & Mac Expert

tulanectsi; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Tulane University is seeking a User Services Analyst III to provide on-site user support across Windows and Macintosh environments, assist via phone, and perform remote desktop tasks to resolve complex issues. You will contribute to tracking, reporting and support systems, collaborate with IT staff, and help senior IT leadership meet service goals with strong communication and technical skills.

The role emphasizes proactive service delivery, documentation, and user-focused problem solving to

Qualifications

• 5 years’ experience in Windows and Macintosh desktop/server support.
• 3 years of configuration management and deployment at scale
• Experience with incident management tools such as Service Now

Responsibilities

• Lead on-site user support and advanced phone assistance.
• Perform remote desktop support and high-level Windows/Mac tasks.
• Develop and maintain tracking, reporting, and support systems.
• Collaborate with IT staff to improve services and technology solutions.

Skills

Windows support

Macintosh support

Configuration management

Incident management

A+

Network+

Tools

ServiceNow

Remote Desktop

Job description

Tulane University is seeking a User Services Analyst III to provide on-site user support across Windows and Macintosh environments, assist via phone, and perform remote desktop tasks to resolve complex issues. You will contribute to tracking, reporting and support systems, collaborate with IT staff, and help senior IT leadership meet service goals with strong communication and technical skills.

The role emphasizes proactive service delivery, documentation, and user-focused problem solving to