Lead IT Support Technician - Windows & Mac Specialist
Tulane University
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
Tulane University seeks a User Services Analyst III to lead on-site support, phone assistance, remote desktop, and high-level Windows or Mac support for the Tulane University community. You will maintain and develop tracking, reporting and support systems, collaborating with other IT staff to implement improved services and technology solutions.
Strong leadership, communication and customer service are essential.
Qualifications
- 5 years’ experience in Windows and Macintosh OS desktop and server support.
- 3 years of Configuration Management and deployment at scale.
- Macintosh deployment tools and best practices.
- Experience with incident management tools such as ServiceNow.
- A+ and Network+ certifications.
Skills
Tools
Job description
Tulane University seeks a User Services Analyst III to lead on-site support, phone assistance, remote desktop, and high-level Windows or Mac support for the Tulane University community. You will maintain and develop tracking, reporting and support systems, collaborating with other IT staff to implement improved services and technology solutions.
Strong leadership, communication and customer service are essential.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
