Senior IT Support Technician: Hardware, Network & Security

Isupark; Iowa (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Isupark in United States seeks an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering excellent customer service to end users under minimal supervision.

The role emphasizes security, device management, and collaboration with IT teams on projects. Requirements include an associate degree in IT or related field and at least 3 years of hands-on support experience; bachelor’s degree preferred and relevant certifications.

Qualifications

• AA degree in IT or related field or equivalent experience.
• 3+ years of IT technical support experience.
• Proficiency in computer hardware, software, and networking systems.
• Excellent problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Knowledge of IT security best practices.

Responsibilities

• Install, maintain, and repair computer hardware, software, and network devices.
• Collaborate with end users to diagnose and resolve technical issues across systems.
• Manage and maintain technology inventory.
• Set up and manage user accounts and permissions.
• Perform regular system updates and security measures.
• Assist with IT projects and improvements.
• Occasional travel to other locations.

Skills

Customer service

Problem solving

Communication skills

Analytical thinking

Networking fundamentals

Security best practices

Education

Associate's degree in IT or related field

Bachelor's degree (preferred)

Tools

CompTIA A+ certification

Network+ certification

MCITP certification

MDM systems

VoIP systems

Job description

Isupark in United States seeks an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering excellent customer service to end users under minimal supervision.

The role emphasizes security, device management, and collaboration with IT teams on projects. Requirements include an associate degree in IT or related field and at least 3 years of hands-on support experience; bachelor’s degree preferred and relevant certifications.