Senior IT Support Technician - Clinical Systems & Imaging

Indiana University; Indianapolis (IN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical and dental insurance

Health Savings Account (HSA)

Flexible Spending Accounts

Life Insurance

Disability insurance

Tuition subsidy

Paid holidays

Paid time off

Employee Assistance Program (EAP)

Job summary

Indiana University School of Dentistry in Indianapolis, IN, is seeking an IT Support professional to deliver Tier 1 and senior-level technical support for clinical applications and imaging systems. You will assist with onboarding, access issues, and daily operations across dental IT services.

The role requires strong customer service, communication, and problem-solving skills, with experience in Windows/Mac, Office, and university systems.

Qualifications

• High school diploma or equivalent (HSED or GED).
• Bachelor's degree preferred.
• COMPTIA A+ certification preferred.

Responsibilities

• Provide Tier 1 support for clinical applications, imaging systems, and other technology used throughout the School of Dentistry.
• Respond to support requests and provide in-person assistance in clinics, operatories, and administrative areas as needed.
• Troubleshoot issues using SOPs, knowledge articles, and departmental procedures.
• Gather information, document issues, assess urgency, and escalate complex problems.
• Support onboarding, role changes, transfers, and offboarding for faculty, staff, students, residents, and affiliates.
• Assist users with login, password, access, peripherals, clinical application, and basic imaging-related issues.
• Provide day-to-day operational support for department-supported clinical systems (EHR, imaging, PACS, etc.).
• Perform routine checks to ensure clinical technology and devices function properly.
• Assist with setup, replacement, and basic configuration of scanners, sensors, imaging devices, and peripherals.
• Document support requests, troubleshooting steps, resolutions, escalations, and account changes in the ticketing system.
• Create and maintain SOPs, troubleshooting guides, and other documentation.
• Identify recurring issues and share trends for system improvements.
• Provide basic user training and guidance on workflows and access.
• Assist with testing, upgrades, patches, deployments, and hardware replacements.
• Maintain an inventory of department-supported technology and equipment.
• Collaborate with IU tech teams, vendors, and departments as needed.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Fast-paced environment

Thorough and dependable

Initiative

Customer relationships

Friendly and service-oriented

Windows/mac expertise

Microsoft Office

University systems

Education

High school diploma or equivalent

Bachelor's degree

COMPTIA A+ certification

Job description

Indiana University School of Dentistry in Indianapolis, IN, is seeking an IT Support professional to deliver Tier 1 and senior-level technical support for clinical applications and imaging systems. You will assist with onboarding, access issues, and daily operations across dental IT services.

The role requires strong customer service, communication, and problem-solving skills, with experience in Windows/Mac, Office, and university systems.