Senior IT Support Tech – Intune/Jamf Expert (Austin)

Artivion, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with matching

Employee Stock Purchase Plan (ESPP)

Paid Holidays

Competitive PTO

Tuition Reimbursement

Job summary

Artivion, Inc. in Austin, TX is seeking an IT Support Technician III to serve as a senior escalation point for complex incidents and lead enterprise device management initiatives.

You will specialize in Intune and Jamf, guide junior staff, and contribute to strategic IT projects while ensuring compliance with security and regulatory standards. The role focuses on advanced troubleshooting, documentation, and cross-functional collaboration within the Information Technology department, with an

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 8+ years of IT support experience, including advanced technical troubleshooting and project involvement.
• Recognized technical expertise in enterprise IT environments, including Windows, macOS, mobile devices, networking, collaboration tools, and business-critical applications.
• Strong knowledge and hands-on experience with Microsoft Intune and/or Jamf for enterprise device management.
• Experience as a technical escalation point or subject‑matter expert.
• Proven ability to mentor and guide junior IT staff.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Familiarity with ITIL‑aligned processes, IT service management, and compliance frameworks.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts for business stakeholders.
• Experience in regulated industries (medical device, healthcare, pharma) is highly desirable.
• Proactive, solution‑oriented mindset with a focus on continuous improvement and operational excellence.
• Demonstrable experience with Intune and/or Jamf is required.

Responsibilities

• Serve as the primary escalation point for complex technical incidents and problems, providing advanced troubleshooting and resolution.
• Act as a subject-matter expert for hardware, software, network, and enterprise applications, with a focus on device management using Microsoft Intune and/or Jamf.
• Lead and contribute to IT projects, including system upgrades, migrations, software deployments, and infrastructure initiatives.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles for the IT support team.
• Mentor and provide guidance to Level I and Level II IT support staff, sharing expertise and fostering technical growth.
• Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and implement solutions.
• Monitor trends in incidents and proactively implement technical solutions to prevent recurring problems.
• Ensure compliance with IT security policies, corporate standards, and regulatory requirements.
• Support IT leadership by providing technical recommendations, input on IT strategy, and guidance for continuous improvement initiatives.
• Lead initiatives to optimize IT support processes, tools, and workflows, enhancing overall team efficiency and service quality.
• Other responsibilities as assigned.

Skills

Advanced troubleshooting

Mentoring junior staff

ITSM/ITIL

Effective communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Intune

Jamf

Job description

Artivion, Inc. in Austin, TX is seeking an IT Support Technician III to serve as a senior escalation point for complex incidents and lead enterprise device management initiatives.

You will specialize in Intune and Jamf, guide junior staff, and contribute to strategic IT projects while ensuring compliance with security and regulatory standards. The role focuses on advanced troubleshooting, documentation, and cross-functional collaboration within the Information Technology department, with an