IT Support Engineer II – Advanced Desktop & Network Helpdesk

Artivion, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

ESPP

Paid holidays

PTO

Tuition Reimbursement

Job summary

Artivion, Inc. in Austin, TX is seeking an IT Support Engineer II to deliver advanced desktop, mobile, and enterprise application support across US and LATAM. You will troubleshoot complex hardware, software, and network issues and assist in IT projects under the IT Manager’s guidance.

Join a global medical‑device leader focused on On-X heart valves. The role emphasizes incident resolution, knowledge‑base documentation, IT security compliance, and collaboration with internal teams and vendors.

Qualifications

• Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• 3–6 years of IT support experience with exposure to more complex technical tasks and problem-solving.
• Strong hands-on experience with Windows and macOS systems, mobile devices, and enterprise applications.

Responsibilities

• Act as the primary point of contact for IT support requests from end-users via phone, email, or ticketing system.
• Provide advanced support for desktops, laptops, mobile devices, and enterprise applications, resolving technical issues efficiently.
• Troubleshoot complex hardware, software, and network issues, including connectivity, VPN, and collaboration tools.
• Assist in system configuration, deployment, and maintenance for desktops, laptops, mobile devices, and other IT infrastructure.
• Perform account management tasks in complex systems, including Active Directory, email systems, and access permissions.
• Support IT projects such as software rollouts, hardware upgrades, system migrations, and other initiatives, either independently or under guidance.
• Document solutions, processes, and best practices in the IT knowledge base to enhance team efficiency.
• Ensure compliance with IT security policies, corporate standards, and regulatory requirements.
• Proactively identify and resolve recurring technical issues to improve service quality and efficiency.
• Collaborate with internal IT teams, vendors, and service providers to complete projects and maintain IT operations.

Skills

Customer service

Problem solving

Communication

Team collaboration

Technical documentation

Education

Associate or Bachelor’s degree in Information Technology

Tools

Intune

Jamf

Job description

Artivion, Inc. in Austin, TX is seeking an IT Support Engineer II to deliver advanced desktop, mobile, and enterprise application support across US and LATAM. You will troubleshoot complex hardware, software, and network issues and assist in IT projects under the IT Manager’s guidance.

Join a global medical‑device leader focused on On-X heart valves. The role emphasizes incident resolution, knowledge‑base documentation, IT security compliance, and collaboration with internal teams and vendors.