IT Support Technician III (On-Site | Monday–Friday | 3:00 PM–12:00 AM)

Artivion, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with matching

Employee Stock Purchase Plan (ESPP)

Paid Holidays

Competitive PTO

Tuition Reimbursement

Job summary

Artivion, Inc. in Austin, TX is seeking an IT Support Technician III to serve as a senior escalation point for complex incidents and lead enterprise device management initiatives.

You will specialize in Intune and Jamf, guide junior staff, and contribute to strategic IT projects while ensuring compliance with security and regulatory standards. The role focuses on advanced troubleshooting, documentation, and cross-functional collaboration within the Information Technology department, with an

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 8+ years of IT support experience, including advanced technical troubleshooting and project involvement.
• Recognized technical expertise in enterprise IT environments, including Windows, macOS, mobile devices, networking, collaboration tools, and business-critical applications.
• Strong knowledge and hands-on experience with Microsoft Intune and/or Jamf for enterprise device management.
• Experience as a technical escalation point or subject‑matter expert.
• Proven ability to mentor and guide junior IT staff.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Familiarity with ITIL‑aligned processes, IT service management, and compliance frameworks.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts for business stakeholders.
• Experience in regulated industries (medical device, healthcare, pharma) is highly desirable.
• Proactive, solution‑oriented mindset with a focus on continuous improvement and operational excellence.
• Demonstrable experience with Intune and/or Jamf is required.

Responsibilities

• Serve as the primary escalation point for complex technical incidents and problems, providing advanced troubleshooting and resolution.
• Act as a subject-matter expert for hardware, software, network, and enterprise applications, with a focus on device management using Microsoft Intune and/or Jamf.
• Lead and contribute to IT projects, including system upgrades, migrations, software deployments, and infrastructure initiatives.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles for the IT support team.
• Mentor and provide guidance to Level I and Level II IT support staff, sharing expertise and fostering technical growth.
• Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and implement solutions.
• Monitor trends in incidents and proactively implement technical solutions to prevent recurring problems.
• Ensure compliance with IT security policies, corporate standards, and regulatory requirements.
• Support IT leadership by providing technical recommendations, input on IT strategy, and guidance for continuous improvement initiatives.
• Lead initiatives to optimize IT support processes, tools, and workflows, enhancing overall team efficiency and service quality.
• Other responsibilities as assigned.

Skills

Advanced troubleshooting

Mentoring junior staff

ITSM/ITIL

Effective communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Intune

Jamf

Job description

Job Details

Posting Details

• Posted on August 17, 2026

Locations

Showing 1 location

Austin
1300 East Anderson Lane
Bldg. A
Austin, TX 787521731, USA

• On-site
• Information Technology
• Full-Time
• Requisition #: ITSUP002504

Description

Company Overview

Headquartered in suburban Atlanta, Georgia, Artivion, Inc. specializes in developing innovative medical devices aimed at addressing challenging cardiac and vascular conditions. Our Austin facility houses a diverse team dedicated to producing the On-X Mechanical Heart Valves. With over 1,400 employees globally and manufacturing sites in Atlanta, Austin, and Hechingen, Germany, Artivion serves healthcare professionals in over 100 countries. For more details, visit our website atwww.artivion.com.

Position Objective:

The IT Support Technician III is a senior technical expert and escalation point within the US and LATAM IT support team. This role provides advanced problem resolution, technical leadership, and guidance on complex IT issues, while contributing to strategic IT projects and ensuring operational excellence. The Engineer III is recognized as a trusted technical authority, with expertise in enterprise device management tools such as Microsoft Intune and/or Jamf.

Responsibilities

• Serve as the primary escalation point for complex technical incidents and problems, providing advanced troubleshooting and resolution.
• Act as a subject-matter expert for hardware, software, network, and enterprise applications, with a focus on device management using Microsoft Intune and/or Jamf.
• Lead and contribute to IT projects, including system upgrades, migrations, software deployments, and infrastructure initiatives.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles for the IT support team.
• Mentor and provide guidance to Level I and Level II IT support staff, sharing expertise and fostering technical growth.
• Collaborate with internal IT teams, vendors, and service providers to resolve critical issues and implement solutions.
• Monitor trends in incidents and proactively implement technical solutions to prevent recurring problems.
• Ensure compliance with IT security policies, corporate standards, and regulatory requirements.
• Support IT leadership by providing technical recommendations, input on IT strategy, and guidance for continuous improvement initiatives.
• Lead initiatives to optimize IT support processes, tools, and workflows, enhancing overall team efficiency and service quality.

Other responsibilities as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 8+ years of IT support experience, including advanced technical troubleshooting and project involvement.
• Recognized technical expertise in enterprise IT environments, including Windows, macOS, mobile devices, networking, collaboration tools, and business-critical applications.
• Strong knowledge and hands-on experience with Microsoft Intune and/or Jamf for enterprise device management.
• Experience as a technical escalation point or subject‑matter expert.
• Proven ability to mentor and guide junior IT staff.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Familiarity with ITIL‑aligned processes, IT service management, and compliance frameworks.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts for business stakeholders.
• Experience in regulated industries (medical device, healthcare, pharma) is highly desirable.
• Proactive, solution‑oriented mindset with a focus on continuous improvement and operational excellence.
• Demonstrable experience with Intune and/or Jamf is required.

Benefits

• Comprehensive Medical, Dental, and Vision
• Life Insurance
• Supplemental Benefits
• 401(k) with both Traditional and Roth options available
• Employee Stock Purchase Plan (ESPP)
• 10 Paid Company Holidays
• Competitive PTO plan
• Tuition Reimbursement

Equal Employment Opportunity Employer (EEO)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.