Senior IT Support Specialist: Enterprise Systems

Spotsylvania County, VA; Virginia (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Spotsylvania County is seeking an IT Support Specialist 2 to provide first-line support for the County's IT resources. The role includes troubleshooting across mainframe, LAN, PC, and printer platforms and delivering proactive communications on outages and changes.

Qualified candidates will have an Associate's Degree in Computer Science or related field (waived with equivalent training) and 3–5 years of PC and computer systems experience.

Qualifications

• Associate's Degree in Computer Science or related field. The requirement for a degree is waived with equivalent training and experience that demonstrates the required skills, knowledge, and abilities.
• Three (3) to five (5) years of PC and computer systems experience is required.

Responsibilities

• Performs problem diagnosis and resolution for customers using the mainframe, LAN's, PC's, and printers on the County's enterprise system.
• Provides online technical support using a variety of automated tools.
• Responds to requests for information, troubleshoots problems, and directs callers to other designated staff as appropriate.
• Provides proactive notifications regarding outages, system changes, and problem recovery. Maintains written and oral communications with customers, technical support staff, and management using e-mail, internet, telephone, and technical support software alert features.
• Maintains a working knowledge of the latest technical procedures and practices related to systems operation and performance, capacity issues, and telecommunications equipment deployment and maintenance.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

Associate's Degree in Computer Science

Tools

Vendor management

Password resets

Software installation

Job description

Spotsylvania County is seeking an IT Support Specialist 2 to provide first-line support for the County's IT resources. The role includes troubleshooting across mainframe, LAN, PC, and printer platforms and delivering proactive communications on outages and changes.

Qualified candidates will have an Associate's Degree in Computer Science or related field (waived with equivalent training) and 3–5 years of PC and computer systems experience.