Senior IT Support Specialist, End User Services

State of Texas; Town of Texas (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

The Office of the Attorney General in Texas is seeking a Senior IT Support Specialist for the Child Support Information Technology Division End User Services Team. Responsibilities include first-line IT support across stand-alone, network, or mainframe environments, and assisting customers via phone, mobile devices, and in person.

Travel to Austin and other regional offices will be required. Ideal candidates have experience with ServiceNow or Remedy, Microsoft Office, and IT reporting; must

Qualifications

• High school diploma or equivalent.
• Experience with ServiceNow, Remedy, or other ticketing systems.
• Experience and extensive working knowledge with the Microsoft suite for report generation and data tracking.

Responsibilities

• Provide first-line IT support and help desk assistance.
• Engage customers via phone, mobile device, and in person.
• Assist with reporting and data tracking using Microsoft Office.

Skills

Customer service

IT support

Communication skills

Multi-tasking

Problem solving

Education

High school diploma

Tools

ServiceNow

Remedy

Microsoft Office Suite

Job description

The Office of the Attorney General in Texas is seeking a Senior IT Support Specialist for the Child Support Information Technology Division End User Services Team. Responsibilities include first-line IT support across stand-alone, network, or mainframe environments, and assisting customers via phone, mobile devices, and in person.

Travel to Austin and other regional offices will be required. Ideal candidates have experience with ServiceNow or Remedy, Microsoft Office, and IT reporting; must