OAG - Child Support | Systems Support Specialist III | 26-0406

Texas Attorney General; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent benefits

Opportunities for meaningful work

Job summary

A state legal agency in Texas is seeking a Senior IT Support Specialist to provide complex technical assistance in a help desk setting. The ideal candidate will demonstrate excellent customer service skills while assisting users with IT-related problems. This role encompasses both first-line support and administrative responsibilities, aimed at enhancing IT services across the agency. Working in a dynamic environment, employees enjoy excellent benefits and the opportunity to make a positive impact on the lives of Texans.

Qualifications

• Providing first-line assistance for operational problems of agency IT systems.
• Engaging with customers via phone, mobile device, and in person.
• Performing administrative functions adjacent to End User Services.

Responsibilities

• Performing highly complex IT support work.
• Assisting in troubleshooting and resolving agency IT issues.

Skills

Excellent customer service skills

IT support knowledge

Job description

Overview

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

Performs highly complex (senior level) computer systems support work in a help desk setting for the Office of the Attorney General (OAG) Child Support (CS) Information Technology Division End User Services Team. Work involves providing first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. This individual must operate with excellent customer service skills and a passion for IT support. Customers are engaged via phone, mobile device, and in person. The ideal candidate will additionally perform administrative functions adjacent to End User Services and IT support.

The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.