Senior IT Support Specialist - 409209

Atrium; New York (NY); Hybride; USD 115 000 - 135 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Medical insurance

Life & disability insurance

401(k) match

Wellness benefits

Paid time off

Career growth

Résumé du poste

Atrium is seeking a Senior IT Support Specialist to deliver white-glove technical support for senior executives in a fast-paced corporate setting. You will ensure laptops, mobile devices, and collaboration tools operate flawlessly while maintaining the highest level of discretion.

You will support both Apple and Microsoft ecosystems, manage MDM deployments, and partner with executive staff to minimize disruption during travel and events. The role demands professionalism and confidentiality.

Qualifications

• 5+ years of IT/desktop/end-user support experience.
• Minimum 3 years supporting C-level executives or VIP users in a polished corporate environment.
• Experience providing white-glove executive IT support.
• Experience with Apple iPhone, iPad, and Apple ecosystem.

Responsabilités

• Deliver white-glove IT support to senior executives.
• Provide real-time technical support for executive laptops, desktops, and mobile devices.
• Configure and troubleshoot Apple iOS devices and Windows 11 systems.
• Support Microsoft 365 apps (Outlook, Teams, OneNote, Office 365, Zoom) and Intune MDM.

Connaissances

Executive IT support

Apple ecosystem

Windows 11 support

Microsoft 365

VIP IT support

Communication skills

Formation

Bachelor's degree

Outils

Intune MDM

Office 365

Teams

Zoom

Description du poste

Client Overview

Our client is a global leader in real estate development, investment, and property management with a diverse portfolio spanning premier office properties, luxury residential communities, retail destinations, industrial facilities, mixed-use campuses, and life sciences. Operating across major markets worldwide, the company is committed to creating innovative, sustainable environments that inspire collaboration and strengthen communities. They are currently looking to add a

Client Overview

Our client is a global leader in real estate development, investment, and property management with a diverse portfolio spanning premier office properties, luxury residential communities, retail destinations, industrial facilities, mixed-use campuses, and life sciences. Operating across major markets worldwide, the company is committed to creating innovative, sustainable environments that inspire collaboration and strengthen communities. They are currently looking to add a Senior IT Support Specialist to their team. This is an exciting opportunity to join a world-class organization that values innovation, service excellence, and professional growth. If you are an experienced executive support professional who excels at delivering exceptional service, this Senior IT Support Specialist opportunity offers the chance to make a direct impact supporting senior leadership in a dynamic, fast-paced corporate environment. The successful Senior IT Support Specialist will become a trusted technology partner to executive leadership while working with modern Microsoft and Apple technologies in a highly visible role.

Salary/Hourly Rate

$115k - $135k

Position Overview

The Senior IT Support Specialist will provide white-glove technical support for senior executives in a fast-paced corporate environment. The Senior IT Support Specialist will serve as the primary technology resource for executive leadership, ensuring seamless operation of laptops, mobile devices, collaboration platforms, and productivity tools while delivering exceptional customer service with the highest level of professionalism and discretion.

This role is ideal for an experienced executive support professional who thrives in high-touch environments, enjoys solving technical challenges in real time, and can confidently support both Apple and Microsoft technologies while maintaining strict confidentiality.

Responsibilities Of The Senior IT Support Specialist

• Deliver white-glove IT support to senior executives with rapid response and issue resolution.
• Provide real-time technical support for executive laptops, desktops, iPhones, iPads, and mobile devices.
• Configure, maintain, and troubleshoot Apple iOS devices and Windows 11 systems.
• Support Microsoft 365 applications, including Outlook, Teams, OneNote, Office 365, and Zoom.
• Administer and support Intune Mobile Device Management (MDM) environments.
• Perform device deployments, software installations, system updates, and preventative maintenance.
• Partner closely with executive administrative staff to proactively identify and resolve technical issues with minimal disruption.
• Support hybrid and mobile work environments while maintaining enterprise security standards.
• Document device configurations, user preferences, and troubleshooting procedures.
• Escalate complex technical issues to internal IT teams while maintaining ownership through resolution.
• Provide after-hours and occasional weekend support during executive travel, meetings, and special events.
• Maintain the highest level of professionalism, confidentiality, and customer service.

Required Experience/Skills For The Senior IT Support Specialist

• 5+ years of IT Support, Desktop Support, or End User Support experience.
• Minimum 3 years supporting C-level executives or VIP users in a polished corporate environment.
• Experience providing white-glove executive IT support.
• Expert knowledge of Apple iPhone, iPad, and the Apple ecosystem.
• Strong experience supporting Windows 11 environments.
• Hands-on experience with Microsoft 365 (Office 365), Outlook, Microsoft Teams, Zoom, OneNote, and Intune Mobile Device Management (MDM).
• Experience configuring and supporting enterprise mobile devices.
• Strong troubleshooting and diagnostic skills.
• Experience supporting hybrid and mobile work environments.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure while supporting demanding executive users.
• Ability to maintain complete confidentiality with sensitive information.

Preferred Experience/Skills For The Senior IT Support Specialist

• Experience supporting executives within a Family Office or similarly high-touch corporate environment.
• Experience supporting global executive teams.
• Knowledge of PDF Expert, Diligent, and iOS Mail.
• Experience working with enterprise-grade security configurations.
• Experience supporting executive travel and remote meetings.
• Strong documentation and process improvement skills.
• Experience collaborating with enterprise infrastructure and engineering teams.

Education Requirements

• Bachelor's degree is required, preferably in Information Technology, Computer Science, Information Systems, or a related discipline.

Benefits

• Performance-based annual bonus (approximately $20k).
• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with company matching contributions.
• Wellness benefits.
• Paid time off and company holidays.
• Opportunity to support senior leadership within a globally recognized organization.
• Exposure to modern enterprise technologies and executive-level IT operations.
• Long-term career growth within a collaborative, technology-driven environment.