Senior IT Support Specialist

DeWitt Companies, Ltd.; San Diego (CA); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Monthly Team Celebrations

FSA & Supplemental Benefits

Employee Assistance Program (EAP)

Job summary

The DeWitt Companies has an immediate opening for an IT Support Specialist in San Diego. You will install, configure, and maintain servers, workstations, and network applications, monitor performance, manage user accounts, and implement security patches.

You will handle escalations, backups, and system upgrades in a fast-paced IT environment. 3+ years of IT support experience is required, with strong Windows Server and Linux knowledge.

Qualifications

• 3+ years of experience as an IT Support Technician or similar role.
• Strong knowledge of Windows Server environments.
• Working knowledge of Linux server environments.
• Experience with Microsoft 365 administration, ID governance, and access controls.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Certifications such as Network+, Security+, Linux+, and AZ 800/801, or similar credentials are a plus but not required.

Responsibilities

• Install, configure, and maintain servers, workstations, and other infrastructure components.
• Monitor system performance and ensure high availability and reliability of all systems.
• Manage user accounts, permissions, and access controls.
• Implement and maintain security protocols, patches, and updates.
• Manage backups and disaster recovery procedures.
• Collaborate with IT team members to plan and implement system upgrades and improvements.
• Work with junior help desk technicians to handle ticket escalations, respond to user requests, troubleshoot hardware and software, and resolve tickets in a timely manner.
• Maintain accurate documentation of systems, configurations, and procedures.
• Monitor and manage network infrastructure, including firewalls, switches, and routers.
• Provide technical support and guidance directly to end users as needed.

Skills

IT Support

Windows Server

Linux

Microsoft 365

ID governance

Access controls

Networking

Cloud platforms

Problem solving

Communication

Independent worker

Tools

Azure

AWS

Job description

Description

The DeWitt Companies has an immediate opening in our IT departmentfor an experiencedIT Support Specialist. If you thrive in a fast-paced environment and enjoy keeping critical systems running smoothly, this could be the perfect position for you. In this role, you willbe responsible forinstalling, configuring, andmaintainingworkstations,servers, network applications, and other infrastructure components, as well as monitoring system performance, managing user accounts, and implementing security protocols and patches. You willhandleticket escalations from juniorhelpdesk technicians,troubleshoothardware and software issues, manageandmonitorbackups, and collaborate with other IT team members to plan and implement system upgrades and improvements. Strong problem-solving skills, excellent communication, and the ability to work independently are essential. Certifications such asNetwork+,Security+,Linux+,andAZ 800/801, or similar credentials are a plus.

PAY:$32- $36/ Hour

KEY RESPONSIBILITIES:

• Install, configure, and maintain servers, workstations, and other infrastructure components.
• Monitor system performance and ensure high availability and reliability of all systems.
• Manage user accounts, permissions, and access controls.
• Implement and maintain security protocols, patches, and updates.
• Manage backups and disaster recovery procedures.
• Collaborate with IT team members to plan and implement system upgrades and improvements.
• Work withjuniorhelp desk technicianstohandle ticket escalations,respond to user requests, troubleshoot hardware and software, and resolve ticketsin a timely manner.
• Maintain accurate documentation of systems, configurations, and procedures.
• Monitor and manage network infrastructure, including firewalls, switches, and routers.
• Provide technical support and guidancedirectlyto end users as needed.

SKILLS & EXPERIENCE:

• 3+ years of experienceas an IT Support Technicianor similar role.
• Strong knowledge ofWindowsServerenvironments.
• Working knowledge of Linux server environments.
• Experience withMicrosoft 365 administration,ID governance, and access controls.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Certifications such asNetwork+, Security+, Linux+, and AZ 800/801, or similar credentials are a plus but notrequired.
• Medical and Dental Insurance -
• Vision
• 401(k) with Match
• Paid Time Off
• Monthly Team Celebrations
• Flexible Spending Accounts (FSA) and Supplemental Benefits
• Employee Assistance Program (EAP)

Equal Opportunity Employer: Women/Veterans/Minorities/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.