Senior Systems Engineer

Dekind Computer Consultants; Crystal Lake (IL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance/on

Referral program

Retirement plan

Vision Insurance

Job summary

DeKind Computer Consultants LLC is seeking an IT Infrastructure Field Support professional to join our on-site team serving client facilities in the Chicago suburbs, including Elk Grove and surrounding areas.

You will troubleshoot hardware, software, and networks, install desktops, printers, and peripherals, and ensure end-user satisfaction while maintaining strong client relationships and reliable transportation for constant site coverage.

Qualifications

• 7 years minimum of IT infrastructure field support experience.
• Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP.
• Windows OS and Windows Server OS administration, desktop support.
• Experience with anti-malware software, Hyper-V and VMware.
• Proficient communication and client-management skills; able to lift up to 50 lbs.

Responsibilities

• On-site IT infrastructure field support at client facilities around Elk Grove, IL.
• Troubleshoot hardware, software, and OS issues to end-user satisfaction.
• Install and fix desktops, printers, laptops, and peripherals.
• Troubleshoot networks and systems using deductive reasoning.
• Multitask and meet deadlines; work in high-stress environments.
• Maintain reliable transportation for client sites.
• Collaborate with clients and management.

Skills

IT Infrastructure

Field support

TCP/IP networking

Windows OS admin

O365

VPN

Tools

Hyper-V

VMware

Active Directory

Exchange

Job description

DeKind Computer Consultants - IT Infrastructure Field Support

About Us: At DeKind Computer Consultants, we use technology to help people do business better. We’re a family owned and operated managed service provider that’s been in business since 2001. We are committed to our roles as proactive solution managers, utilizing the latest technology and methods to help our clients work smarter. Our goal is to protect and prevent technology interruption, by offering our clients a “Total Care” solution. If you’re looking for an organization where you can grow your knowledge of technology in a face paced environment, we want to hear from you.

Responsibilities:

• 100% of work is completed on-site at our customer's facility located around Elk Grove, IL
• Heavy Intune experience
• Provide IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues to the satisfaction of the end-user.
• Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Troubleshoot issues with systems and networks using good deductive reasoning skills.
• Multitask and work with various deadlines.
• Complete tasks on-time.
• Function in stressful environments & situations.

Requirements:

• 7 years minimumof experience providing IT Infrastructure field support.
• Strong knowledge of business LAN and WAN setups, TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Skilled in desktop support and PC break/fix including administration of Windows OS, including Windows Server OS.
• Experience with anti-malware and anti-virus software.
• Experience with hypervisors, including Hyper-V and VM Ware.
• Strong O365 experience
• Good written and oral communication skills with clients and management as well as people skills.
• Ability to lift/move computer equipment weighing up to 50lbs.
• Required skills: multi-task, desktop support, server support, malware removal, networking, active directory, exchange, ERP, help desk, and organized.
• You must have reliable transportation. Client sites are located throughout the Chicago suburbs.

Job Details:

Job Type: Full-time

Salary: $100,000- $110,000 per year plus incentives and reimbursements

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance/on going training
• Referral program
• Retirement plan
• Vision Insurance