Senior IT Support Specialist

Hermeus; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hermeus in Atlanta, GA is seeking a Senior IT Support Specialist to serve as the hands-on technical anchor for daily IT operations. You will resolve the toughest issues, mentor junior staff, and own endpoint management, identity, and security.

You will automate with PowerShell, replace one-off fixes with repeatable procedures, and partner with Cyber, Networking, and People teams as we scale. This on-site role offers two shifts, with a remote day after 60 days, plus occasional travel to other

Responsibilities

• Senior IT Support Specialist will be the hands-on technical anchor for daily IT operations and mentor junior staff.
• Own endpoint management, identity, and endpoint security, resolving issues no one else can.
• Automate manual processes with PowerShell and implement repeatable procedures as we scale.
• Partner with Cyber, Networking, and People teams on cross-functional projects.

Job description

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About The Role:

As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets buteliminatesthe work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IToperatesas we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.

This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to otherHermeussites runsroughly oneto two trips per quarter to support projects and operations.