Senior IT Support Specialist

Legends Global; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Global at Allegiant Stadium in Las Vegas seeks an experienced IT professional to provide onsite technical support during events and daily operations. You will troubleshoot desktops, mobile devices, networks, and security tools to keep services running smoothly.

The role requires a minimum of 4 years in IT, proficiency with Windows and macOS, TCP/IP, DNS and DHCP, and experience with security tools (EDR, vulnerability management).

Qualifications

• 4+ years in Information Technology or IT support.
• Experience supporting desktops and mobile devices in live environments.
• Familiar with networking basics and security tools.
• On-site, customer-facing IT support experience.

Responsibilities

• Provide on-site IT support during events and daily operations.
• Troubleshoot desktops, laptops, mobile devices, and networks under time pressure.
• Document incidents, configurations, and resolutions clearly.
• Collaborate with security teams on vulnerability management and monitoring.

Skills

IT experience

Customer service

Communication skills

Documentation

On-site support

Education

CompTIA Security+ or equivalent

Microsoft Certifications

Tools

Windows

macOS

Jamf

Office 365

Job description

Allegiant StadiumLocated adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. The state-of-the-art, fully enclosed, multipurpose venue, with a capacity of more than 65,000, hosts the world's biggest artists, most sought-after tours and premier sporting events including Super Bowl LVIII, multiple NFL Pro Bowls, WrestleMania 41 and 42, CONCACAF Gold Cup Final and UNLV Rebels football. Allegiant Stadium will also host the 2027 College Football Playoff National Championship, the 2028 Men's Final Four and Super Bowl LXIII in 2029. Allegiant Stadium is committed to giving back to the community through diversity, inclusion, and outreach initiatives. In addition, Allegiant Stadium is proud to be LEED Gold-certified, powered by 100 percent Nevada-sourced renewable energy and dedicated to implementing sustainable practices and programs. For more information, visit allegiantstadium.com or follow @allegiantstadm on X and @allegiantstadium on Instagram.Required QualificationsA minimum of 4 years’ experience in Information Technology; experience with live events a plus.3 or more years' experience with the following:Support of desktop operating systems (Windows, Macintosh) and mobile devices (IOS/Android).Complex troubleshooting of systems and networksIT support in an onsite, customer-facing role.Cyber security tools such as EDR, vulnerability management, security awareness training, intrusion detection.Certifications:CompTia Security + or similar (Preferred)Microsoft Certifications (Preferred)Strong verbal, written communications, and customer service skills.Strong working knowledge of networking concepts and support of TCP/IP protocols, DNS and DHCP.Highly comfortable and capable of troubleshooting complex issues in a time sensitive manner.Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.Self-motivated and able to either work independently or as a team.Communicate both orally and in writing in a clear and concise manner. Ability to create and write clear, complete documentation.Ability to be on your feet for extended periods of time, lift equipment up to 50 pounds, work extended hours, and participate in an on-call rotation.Proficient in Microsoft Office 365 products (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive) and ability to learn required business systems.Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.Preferred Qualifications (if applicable):· Experience with MDM (Jamf)· Experience with Linux operating systems.· Experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc.