IT Manager

ASM Global; Glendale, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Desert Diamond Arena in Glendale, AZ seeks an IT Manager to lead day-to-day technology across networks, systems, and end-user devices. You will work with Legends Global IT to plan, implement, and optimize infrastructure and cybersecurity for live events.

The role requires hands-on engineering, project leadership, and vendor coordination, with on-site availability for events and nontraditional hours. A strong service mindset and experience in enterprise environments are essential.

Qualifications

• 3+ years supporting enterprise networks and systems.
• Experience in high-availability environments.
• Experience coordinating vendors and contractors.
• Bachelor's degree in IT or related field, or equivalent.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the primary on-site technology resource for Desert Diamond Arena.
• Provide hands-on administration, monitoring, maintenance, and troubleshooting of networks, servers, and endpoints.
• Support concerts and events by ensuring technology readiness and issue resolution.
• Maintain cybersecurity practices including access controls, backups, and incident escalation.
• Coordinate with Legends Global IT and vendors on technology projects and budgets.

Skills

Network administration

Systems administration

Vendor coordination

Cybersecurity basics

Project leadership

Education

Bachelor's degree in IT

Equivalent experience considered

Tools

Active Directory

Windows Server

Microsoft 365

Entra ID

Cisco networking

Job description

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.THE ROLEThe Information Technology (IT) Manager serves as the hands-on technology leader for Desert Diamond Arena, responsible for supporting the security, reliability, and performance of the venue's networks, systems, and end-user technology across daily operations and live events. Operating in both network engineering and systems administration capacities, this working manager directly configures, monitors, troubleshoots, and improves core infrastructure while providing responsive support to employees, clients, tenants, promoters, and event partners. In partnership with venue leadership and the Legends Global Corporate IT team, the IT Manager evaluates technology needs, recommends infrastructure and cybersecurity improvements, and leads assigned projects from planning through implementation. This role is ideal for a technically strong, service-minded professional who can balance hands-on problem-solving with project leadership and provide effective direction to vendors, contractors, and other technology resources as needs evolve.ESSENTIAL DUTIES AND RESPONSIBILITIES· Serve as the primary on-site technology resource for Desert Diamond Arena, working closely with venue leadership, Legends Global Corporate IT team, technology vendors, and other support partners.· Provide hands-on administration, monitoring, maintenance, and troubleshooting of the venue's technology environment, including wired and wireless networks, switches, firewalls, servers, cloud services, active directory, endpoints, telecommunications, and related systems.· Provide responsive technical support to venue employees and authorized users, managing issues through resolution and coordinating escalation to corporate teams or specialized vendors when appropriate.· Support concerts, sporting events, meetings, and other venue activities by identifying technology requirements, testing critical systems, coordinating temporary installations, and responding to event-related technology issues.· Maintain appropriate cybersecurity practices for venue systems and data, including access controls, system updates, endpoint protection, network segmentation, backups, documentation, and incident escalation in accordance with Legends Global requirements and recognized industry practices.· Monitor the performance, capacity, availability, security, and lifecycle condition of venue technology; document risks, and recommend practical improvements, replacement priorities, and corrective actions.· Serve as a technical subject-matter resource in the development of operating plans, capital plans, and a long-term technology roadmap by providing system assessments, project recommendations, preliminary scopes, budget estimates, and implementation considerations.· Lead assigned technology projects and implementation activities, including requirements gathering, technical coordination, procurement support, installation, testing, documentation, training, and transition to ongoing operations.· Coordinate technology access, connectivity, and system-integration requirements for tenants, promoters, touring productions, contractors, vendors, and event partners while protecting the security and integrity of venue systems.· Collaborate with internal departments and service providers on technology supporting ticketing, point-of-sale, access control, video surveillance, audiovisual systems, digital signage, building systems, communications, and other venue operations.· Maintain accurate technology documentation, including network diagrams, equipment inventories, system configurations, licensing, warranties, support agreements, and operating procedures.· Support annual operating and capital budget development by identifying technology needs, obtaining pricing, evaluating options, and preparing technical recommendations for venue leadership.· Coordinate the work of technology vendors, contractors, temporary resources, and other assigned personnel; monitor performance and confirm that work meets technical, operational, cybersecurity, and event-readiness requirements.· Maintain flexibility to provide on-site or remote support during evenings, weekends, holidays, and other nontraditional hours when required by the event schedule or critical technology incidents.· Perform other duties and responsibilities as assigned.SUPERVISORY RESPONSIBILITIESThis position does not currently have regular direct reports but provides technical direction and coordinates the work of vendors, contractors, temporary personnel, project teams, and other assigned resources. The IT Manager may assist with the selection, onboarding, training, and oversight of technology personnel and may assume direct supervisory responsibilities as organizational needs evolve. Any supervisory responsibilities will be carried out in accordance with Legends Global policies and applicable laws.EDUCATION AND/OR EXPERIENCEREQUIRED QUALIFICATIONS· Bachelor's degree in information technology, computer science, management information systems, cybersecurity, or a related field; an equivalent combination of education, professional training, certifications, and relevant experience may be considered.· Minimum of three years of progressively responsible, hands-on experience supporting and administering enterprise network and systems environments.· Demonstrated experience performing both network administration and systems administration in an enterprise environment.· Experience supporting technology in a high-availability environment where system reliability, timely response, and continuity of operations are essential.· Experience identifying infrastructure needs and leading or supporting technology upgrades, system replacements, network improvements, or other technical projects.· Experience coordinating technology vendors, contractors, telecommunications providers, consultants, or other technical resources.· Experience providing technical support and service to users with varied levels of technical knowledge.PREFERRED QUALIFICATIONS· Experience supporting technology within an arena, stadium, convention center, performing-arts venue, casino, hospitality operation, live-entertainment facility, or similarly complex and event-driven environment.· Experience administering Cisco-based enterprise network infrastructure; experience with other leading networking, infrastructure, and security platforms is also valued.· Experience supporting Microsoft enterprise technologies, such as Microsoft 365, Windows, Windows Server, Active Directory or Entra ID, and related identity and endpoint-management tools.· Experience supporting technology associated with ticketing, point-of-sale, access control, video surveillance, digital signage, audiovisual, telecommunications, or building systems.· Experience contributing to infrastructure assessments, lifecycle planning, budget development, procurement, or the preparation of technical scopes and project recommendations.· Previous experience training employees, directing technical personnel, or supervising staff.· Relevant professional certifications, such as Cisco CCNA or CCNP Enterprise, CompTIA Network+ or Security+, Microsoft, cloud-platform, cybersecurity, or comparable credentials.SKILLS AND ABILITIES·