Senior IT Support Specialist

AdeptID; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

AdeptID is hiring a Senior IT Support Specialist to be the hands-on point for technology across the company. You will resolve escalated issues for employees in the office and remotely, set up and manage Mac and Windows devices, administer cloud productivity and identity tools, and keep documentation current so problems get fixed quickly.

You will work closely with the IT Manager on a growing team and use modern AI tools daily to speed up tasks.

Qualifications

• Five-plus years in IT support or help desk
• Ability to explain technical issues to non-technical colleagues
• Hands-on experience supporting macOS and Windows
• Experience administering cloud services (Google Workspace, Microsoft 365) and Entra ID; managing devices with MDM such as Intune
• Working knowledge of TCP/IP networking and common office hardware

Responsibilities

• Provide first-line and escalated IT support for hardware, software, accounts, and access
• Set up and deliver equipment for new hires; collect devices from departing staff
• Support Mac and Windows devices integrated with Google Workspace and Microsoft 365; manage via Intune
• Manage user accounts, groups, and access; enforce MFA and password management
• Troubleshoot Wi-Fi, VPN, printers, and meeting room tech; coordinate with vendors as needed
• Lead small IT projects like rollout of equipment and software updates; report on tickets
• Maintain device inventory and assist in security/compliance audits

Skills

IT support

Communication

macOS

Windows

Google Workspace

Microsoft 365

Entra ID

Intune

MDM

End-user support

Education

Bachelor's degree preferred

Tools

Intune

Entra ID

MDM

Job description

AdeptID is building the AI-first Talent Company to solve talent shortages at scale. Our talent matching technology is embedded in ATS, HCM, and job boards, enabling workflows across recruiting, job search, and career navigation. Our API-first strategy does more than create revenue: it generates training data, strengthens our models, and advances our mission to match every person to the right job.

We are now applying that same technology, data, and network to build an AI-first staffing business, starting in healthcare, designed to deliver faster placements and stronger matches. Many ATS platforms have tried to build their own search and match, only to learn it is slower, costlier, and riskier than expected: AdeptID has shown early partners that our APIs are better, safer, faster, and cheaper than building in-house.

Our API business and our staffing business reinforce each other: the same core software and data power both, the API business sharpens the matching technology, and the staffing business puts it to work placing people. Backed by leading investors, we have a healthy balance sheet and are in an ambitious growth phase: investing in technology, acquiring staffing businesses, and building the team that will define the next generation of talent matching.

The Role

We are hiring a Senior IT Support Specialist to be the senior hands-on point of contact for technology across AdeptID and our staffing business. You will resolve escalated issues for employees in the office and remotely, set up and manage Mac and Windows devices, administer our cloud productivity and identity tools, and keep documentation current so problems get fixed once. You will work closely with the IT Manager, handle most problems on your own, and explain technical issues clearly to colleagues who are not technical. This is a hands-on role on a small and growing team, and you will use modern AI tools in your daily work.

Key Responsibilities

• Provide first-line and escalated support to employees, in the office and remotely, for hardware, software, accounts, and access, and track each request through to resolution
• Set up, configure, and deliver laptops and other equipment for new hires, and collect and wipe devices when people leave
• Support Mac and Windows devices integrated with cloud services such as Google Workspace and Microsoft 365, with devices enrolled and managed through Intune
• Manage user accounts, group membership, and application access in our identity and single sign-on tools, and help keep MFA and password manager coverage complete
• Troubleshoot Wi-Fi, VPN, printer, and meeting room issues, and coordinate with vendors when a problem needs outside help
• Run small IT projects, such as equipment rollouts and software updates, and report on ticket volume and recurring issues to the IT Manager
• Keep documentation and the device inventory current, and help collect evidence for security and compliance audits

What We're Looking For

• 5+ years of experience in an IT support or help desk role
• Proven ability to work with end users to identify and resolve technical issues, and to explain them clearly to non-technical colleagues
• Hands-on experience supporting both macOS and Windows, including setup, device enrollment, and troubleshooting
• Experience administering cloud services such as Google Workspace, Microsoft 365, and Entra ID, and managing devices with an MDM such as Intune
• Working knowledge of TCP/IP networking, Wi-Fi, DNS, and DHCP, and of common office hardware such as printers and conferencing equipment
• Ability to manage several requests at once, work well with both business and technical colleagues, and stay professional and composed under pressure
• A proactive, resourceful approach to problems, a commitment to customer service, and comfort using AI tools to speed up troubleshooting, documentation, and routine tasks
• Bachelor's degree preferred, or equivalent experience
• Nice to have: familiarity with security and compliance frameworks such as SOC 2, or with ticketing and IT asset management tools

Why Join Now

Adept's API business already powers millions of matches each month, and we are combining it with an AI-first staffing business to create a unique position in the market.

We have secured capital for an ambitious growth phase and are investing in the technology and data capabilities that will define the next generation of staffing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.