Sr IT Support Specialist

Hermeus; Los Angeles (CA); Sur place; USD 104 000 - 127 000; Plein temps

Avantages offerts par ce poste

Health & Wellness

Stock options & 401(k)

Paid parental leave

Office lunches

Bonuses

Parental leave

Unlimited PTO

Office lunches

Résumé du poste

Hermeus is seeking a Senior IT Support Specialist to be the hands-on anchor for daily IT operations at the Atlanta, GA site. You’ll resolve tough issues, mentor junior staff, and automate processes with PowerShell to scale IT service delivery.

You’ll work with Cyber, Networking, and People teams, manage a high-volume ticket workload, and participate in weekly on-call rotations with occasional travel to other Hermeus sites.

Qualifications

• 5+ years in IT support or service desk environments.
• Ability to mentor junior staff and communicate with non-technical users.
• Proven track record documenting and standardizing procedures; root-cause analysis.
• Automation experience with PowerShell; Python/Bash a plus.
• On-site presence in Atlanta, GA with periodic travel and on-call rotation.

Responsabilités

• Serve as the hands-on technical anchor for daily IT operations and escalations.
• Mentor junior staff and drive operational improvements.
• Automate workflows and reduce manual work using PowerShell and scripting.
• Partner with Cyber, Networking, and People teams on cross-functional work.

Connaissances

IT support

Mentoring

Communication

Documentation

Root cause analysis

Ticket management

PowerShell

Group Policy / Entra ID / MFA

Documentation

Formation

Bachelor’s degree in IT/CS or related

Equivalent practical experience

Outils

NinjaOne

Jira Service Management

Hire2Retire

RoboMQ

GitLab

Ansible

PowerShell

Python

Bash

Intune

Description du poste

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About The Role:

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets buteliminatesthe work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IToperatesas we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.

This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to other Hermeus sites runs roughly oneto two trips per quarter to support projects and operations.

Responsibilities

• Service Desk & Escalations

Requirements

• 5+ years of progressive IT support or systems support experience in an end-user or service desk environment, supporting Windows, macOS, and Linux, with a solid working understanding of LAN/WAN, VPN, DNS, DHCP, and wireless troubleshooting.
• Hands-on experience across the Microsoft stack: Windows Server, Microsoft 365, Intune policy configuration and device enrollment at scale, and hybrid Active Directory / Entra ID including Group Policy, Conditional Access, and MFA.
• Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus).
• Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion.
• Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff.
• Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter.

Preferred Skills & Experience

• Experience in aerospace, defense, or another highly regulated industry, or in an MSP, startup, or other fast-paced high-growth environment.
• Version control and CI/CD pipelines (GitLab preferred) and configuration management tooling such as Ansible for managing scripts and configuration as code.
• Hands-on experience with our tooling or close equivalents: NinjaOne or a comparable RMM platform, Apple Business Manager, Jira Service Management, and identity lifecycle automation such as Hire2Retire / RoboMQ.
• Experience supporting cloud platforms and virtualized infrastructure (Azure and/or AWS).
• Ability to obtain and maintain a Top Secret security clearance.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, and familiarity with ITIL or service management best practices.

Physical Requirements

This is a hands-on role supporting physical hardware in office, manufacturing, and test environments. With or without reasonable accommodation, it requires lifting, carrying, and positioning equipment weighing up to 20 pounds; bending, kneeling, crouching, and reaching in confined spaces such as under desks and inside network closets to run and trace cabling; and moving throughout the facility, including manufacturing and test areas, to support users and equipment.

$103,950 - $127,050 a year

The salary range listed for this role is intended as a general guideline. Final compensation will be determined based on a variety of factors, including role scope and responsibilities, relevant experience, education and training, key skills, market data, and business needs.

At Hermeus, compensation is only one part of our total rewards package. We offer competitive pay, equity, and a range of benefits designed to support our team.

Benefits:

• Health & Wellness: 100% employer-paid healthcare and pet insurance
• Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses
• Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees
• Office Perks: Weekly paid office lunches and fully stocked breakrooms

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.