Senior IT Support Lead – AV, Mobile & Helpdesk

Troutman Pepper Locke LLP

Philadelphia (Philadelphia County)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Troutman Pepper Locke LLP is seeking a Senior IT Technical Support Analyst to install, support, and track all firm computer and telephone equipment, support firm applications and desktop OS in a networked environment, and lead the local operations team. The role emphasizes outstanding customer service and on-site presence.

Responsibilities include AV support, device management, asset inventory, moves and changes, and after-hours on-call support.

Qualifications

Bachelor's degree or equivalent combination of training, education and experience.
Minimum of six (6) years of information technology experience in a law firm or professional services environment.
Microsoft certifications preferred.

Responsibilities

Install, support, maintain, and track firm computer and telephone equipment.
Support Firm applications and Desktop Operating Systems in a network environment.
Provide second-level support for the Service Desk, including after-hours on-call duties.
Document support requests, troubleshooting steps, resolutions, and escalations in the ticketing system.
Mentor and lead local operations team members and assist IT Operations Manager with priorities.
Occasional travel may be required.