Senior IT Support Engineer Windows & Mac Deskside Lead

C3EL; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

C3EL is seeking a Senior IT Support Specialist to join our Salem, OR team. You will troubleshoot complex Windows and Mac end-user issues, perform imaging, deployment, asset management, and provide Tier 2/3 deskside support with strong customer interaction skills.

You must be able to work independently and in a team, support Active Directory, Google Workspace, Office 365, VPN, and ITSM processes, and help meet SLAs while communicating effectively with stakeholders.

Qualifications

• U.S. Citizenship
• Ability to attain a Public Trust clearance by completing NBIS form
• Minimum 7 years of related desk-side support experience
• Travel to various field sites required
• HDI Technical Support Professional within six months of employment

Responsibilities

• The job includes ranging from simple to complex system issues and may include VIP support requirements
• Provide Tier 2 and Tier 3 deskside support and document progress in ITSM systems to meet SLAs
• Collaborate with teams and document processes; strong customer service and multitasking abilities
• Remote and Deskside experience troubleshooting hardware and software issues
• Troubleshoot Microsoft Windows and MAC OS; install and configure new machines in a Windows environment

Skills

Windows OS troubleshooting

Deskside support

Customer service

Cross-functional communication

VIP support

Multitasking

Education

High School diploma

Tools

Remedy

ServiceNow

Bomgar

VPN

SCCM

Zoom

VTC

Jamf

Office 365

Google Workspace for Enterprise

Active Directory

Job description

C3EL is seeking a Senior IT Support Specialist to join our Salem, OR team. You will troubleshoot complex Windows and Mac end-user issues, perform imaging, deployment, asset management, and provide Tier 2/3 deskside support with strong customer interaction skills.

You must be able to work independently and in a team, support Active Directory, Google Workspace, Office 365, VPN, and ITSM processes, and help meet SLAs while communicating effectively with stakeholders.