Senior IT Support Engineer & Systems SME

Element U.S. Space & Defense; Camden (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short- and LT

Disability Insurance

Life Insurance

Flexible Spending Accounts

Paid holidays

PTO

401k with employer match

PVTO (Volunteer Time Off)

Tuition reimbursement

Flexible schedules

Monthly Lab Bonus plans

Job summary

Element U.S. Space & Defense in Camden, AR, is seeking a Senior IT Support Specialist to serve as the primary escalation point for end-user support, infrastructure operations, and enterprise technology services.

Under limited supervision, this role provides advanced technical support to employees and customers while mentoring junior staff and driving continuous process improvement across end-user devices, servers, networking, security, cloud platforms, and business applications.

Qualifications

• Provide advanced technical support for hardware, software, network, system, and application-related issues.
• Serve as the primary escalation point for complex technical issues, performing root cause analysis and implementing long-term solutions.
• Mentor junior IT staff and promote knowledge sharing and best practices.
• Manage access and identity using AD, Entra ID, and M365.
• Support remote users, VPN, and cloud-based applications.

Responsibilities

• End-User Support & Escalation: handle complex hardware/software/network issues for internal/external users.
• Systems Administration & Endpoint Management: deploy and manage desktops, devices, and accounts (AD/Entra ID/M365).
• Infrastructure & Network Support: assist with servers, switches, routers, and security systems.
• Telecommunications & Security Systems: maintain VoIP, cameras, access control, and alarms.
• Cybersecurity & Compliance: participate in security initiatives, MFA, IAM, and audits.

Skills

Advanced technical support

Root cause analysis

Mentoring and coaching

Documentation

End-user support

VPN

RDP

Active Directory

Azure Entra ID

Microsoft 365

DNS/DHCP

Firewalls

VoIP

Security best practices

MFA

Identity & access management

Endpoint management

Tools

Active Directory

Azure Entra ID

Microsoft 365

VPN

RDP

DNS/DHCP

Firewalls

Job description

Element U.S. Space & Defense in Camden, AR, is seeking a Senior IT Support Specialist to serve as the primary escalation point for end-user support, infrastructure operations, and enterprise technology services.

Under limited supervision, this role provides advanced technical support to employees and customers while mentoring junior staff and driving continuous process improvement across end-user devices, servers, networking, security, cloud platforms, and business applications.