Sr IT Support Specialist

Element U.S. Space & Defense; Camden (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short- and LT

Disability Insurance

Life Insurance

Flexible Spending Accounts

Paid holidays

PTO

401k with employer match

PVTO (Volunteer Time Off)

Tuition reimbursement

Flexible schedules

Monthly Lab Bonus plans

Job summary

Element U.S. Space & Defense in Camden, AR, is seeking a Senior IT Support Specialist to serve as the primary escalation point for end-user support, infrastructure operations, and enterprise technology services.

Under limited supervision, this role provides advanced technical support to employees and customers while mentoring junior staff and driving continuous process improvement across end-user devices, servers, networking, security, cloud platforms, and business applications.

Qualifications

• Provide advanced technical support for hardware, software, network, system, and application-related issues.
• Serve as the primary escalation point for complex technical issues, performing root cause analysis and implementing long-term solutions.
• Mentor junior IT staff and promote knowledge sharing and best practices.
• Manage access and identity using AD, Entra ID, and M365.
• Support remote users, VPN, and cloud-based applications.

Responsibilities

• End-User Support & Escalation: handle complex hardware/software/network issues for internal/external users.
• Systems Administration & Endpoint Management: deploy and manage desktops, devices, and accounts (AD/Entra ID/M365).
• Infrastructure & Network Support: assist with servers, switches, routers, and security systems.
• Telecommunications & Security Systems: maintain VoIP, cameras, access control, and alarms.
• Cybersecurity & Compliance: participate in security initiatives, MFA, IAM, and audits.

Skills

Advanced technical support

Root cause analysis

Mentoring and coaching

Documentation

End-user support

VPN

RDP

Active Directory

Azure Entra ID

Microsoft 365

DNS/DHCP

Firewalls

VoIP

Security best practices

MFA

Identity & access management

Endpoint management

Tools

Active Directory

Azure Entra ID

Microsoft 365

VPN

RDP

DNS/DHCP

Firewalls

Job description

About Company

Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.

From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.

What We Offer

Growth & Development:

• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• The chance to work on groundbreaking projects that shape the future of space and defense.

Benefits

Employees are eligible to participate in the benefits offered throughout their availability, including the following:

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
• Paid Time Off (PTO), accrued biweekly
• 401k with employer match
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
• Tuition reimbursement and other employee programs
• Flexible schedules offered at some of our labs
• Monthly Lab Bonus plans (Based on position)

Salary

At EUSSD, compensation is determined through a comprehensive approach that considers candidate qualifications, role responsibilities, market benchmarks, and organizational needs. Pay may vary by location; for this position with potential eligibility for bonuses or commission depending on the role.

Summary

The Senior IT Support Specialist serves as the primary escalation point for end-user support, infrastructure operations, and enterprise technology services. Under limited supervision, this role provides advanced technical support to employees, technicians, consultants, and customers while leading complex troubleshooting efforts, mentoring junior staff, and driving continuous process improvement.

This position supports and maintains a broad range of IT systems, including end-user devices, servers, networking equipment, telecommunications, security technologies, cloud platforms, and business applications. The Senior IT Support Specialist also serves as a Subject Matter Expert (SME), contributing to technology projects, cybersecurity initiatives, and the development of IT standards and best practices that support business operations. This role will partake in continuous process improvement, be accountable to company policies and procedures. In addition, draft, revise and update IT SOP’s and lead one or more IT or Company initiatives as the SME. Position is 100% On Site with potential 25% travel.

Primary Responsibilities

Below are the highest priority responsibilities performed in this position.

The statements below are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

End-User Support & Escalation

• Provide advanced technical support for hardware, software, network, system, and application-related issues for internal and external customers.
• Serve as the primary escalation point for complex technical issues, performing root cause analysis and implementing effective long-term solutions.
• Manage and prioritize support requests to ensure timely resolution, service excellence, and adherence to established service levels.
• Provide technical leadership, guidance, and mentoring to junior IT staff while promoting best practices and knowledge sharing across the team.

Systems Administration & Endpoint Management

• Build, configure, deploy, maintain, troubleshoot, and upgrade desktops, laptops, tablets, Surface devices, mobile devices, and related peripherals.
• Administer employee and contractor accounts, permissions, and access controls within Active Directory, Azure Active Directory (Entra ID), Microsoft 365, and related systems.
• Support Windows desktop and server operating systems, including software deployment, system maintenance, patching, and troubleshooting.
• Support remote users and remote access technologies, including VPN, Remote Desktop Services (RDP), and cloud-based applications.
• Manage all aspects of employee and contractor technology lifecycles, including onboarding, equipment deployment, access management, transfers, and offboarding.

Infrastructure & Network Support

• Provide hands-on support and administration for servers, network infrastructure, telecommunications systems, and facility-based technology solutions.
• Troubleshoot and maintain server and network services, including DNS, DHCP, authentication systems, file shares, access permissions, and connectivity issues.
• Support enterprise network infrastructure, including switches, routers, firewalls, wireless access points, UPS systems, fiber and structured cabling, and network installations.
• Assist with infrastructure upgrades, technology deployments, equipment replacements, and support of customer and facility‑specific operational systems.

Telecommunications & Security Systems

• Configure, maintain, and troubleshoot VoIP phone systems, telecommunications equipment, paging systems, and related technologies.
• Support security cameras, video recording systems, access control systems, alarm systems, and other facility security technologies.
• Assist with implementation, maintenance, monitoring, and improvement of authentication and security‑related systems.

Cybersecurity & Compliance

• Actively participate in cybersecurity initiatives, including endpoint protection, vulnerability remediation, access reviews, security audits, and compliance activities.
• Assist with implementing and maintaining security controls, policies, and best practices.
• Support multifactor authentication (MFA), identity and access management solutions, and endpoint management platforms.
• Ensure compliance with company policies, regulatory requirements, and