Senior IT Support Engineer — Onsite Regional Tech Lead

Goodwill Industries of Northwest North Carolina, Inc.; Winston-Salem (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

403(b) Retirement Savings Plan

Employee Assistance Program

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Prescription Coverage

Dental and Vision Coverage

Flex Spending Accounts

Short & Long-Term Disability

Life Insurance

Tuition Reimbursement

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Senior IT Support Engineer to provide on-site and regional IT support across 71+ facilities.

The role focuses on secure, reliable infrastructure services and hands-on troubleshooting of workstations, A/V, POS, and network equipment. The position requires an associate degree in information systems/technology or computer science (or equivalent certifications) and at least 2 years of IT support experience.

Qualifications

• Associate degree in information systems/technology and computer science, preferred, or equivalent technical certifications.
• At least 2 years' experience in IT support.
• Excellent communication skills—both written and verbal.
• Knowledge of ticketing systems.
• Ability to work in a fast-paced environment and prioritize requests.

Responsibilities

• Maintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.
• Troubleshoots equipment and systems and provides solutions to ensure technology is working properly.
• Owns or co-owns specific solutions such as printer maintenance software and desktop management software.
• Closes out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.
• Participates in special or technical projects within facilities and solutions as needed.
• Provides on-call onsite technical support as needed which includes weekends.

Skills

IT support

Communication skills

Ticketing systems

Education

Associate degree in information systems/technology and computer science

Tools

Active Directory (AD)

Microsoft 365

SharePoint Online

Microsoft Teams

Azure Cloud Services

Job description

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Senior IT Support Engineer to provide on-site and regional IT support across 71+ facilities.

The role focuses on secure, reliable infrastructure services and hands-on troubleshooting of workstations, A/V, POS, and network equipment. The position requires an associate degree in information systems/technology or computer science (or equivalent certifications) and at least 2 years of IT support experience.