Senior IT Support Engineer — Onsite & Cloud Infrastructure

Goodwill Industries of Northwest North Carolina, Inc.

Richardson (TX)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Goodwill Industries of Northwest North Carolina, Inc. in Winston-Salem, NC, is seeking a Senior IT Support Engineer to be a strong technical contributor delivering secure and reliable infrastructure services across 71+ facilities.

The role provides IT support for workstations, AV, POS, AD/M365, SharePoint Online, and on-site data center operations. You will lead or co-lead projects, evaluate new technologies, and collaborate with IT leadership to ensure system availability, performance, and

Qualifications

Associate degree in information systems/technology and computer science, preferred, or equivalent technical certifications.
At least 2 years' experience in IT support.
Excellent written and verbal communication skills.
Knowledge of ticketing systems.

Responsibilities

Maintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.
Troubleshoots equipment and systems and provides solutions to ensure technology is working properly.
Owns or co-owns specific solutions such as printer maintenance software and desktop management software.
Closes out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.
Participates in special or technical projects within facilities and solutions as needed.
Provides on-call onsite technical support as needed which includes weekends.