Senior Microsoft 365 Support Engineer – On‑Site Pro

TECHNOLOGY & INNOVATION; City of Rochester (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental, HSA

Travel reimbursement

4 weeks PTO + 10 holidays

Job summary

TECHNOLOGY & INNOVATION in the Rochester, NY metropolitan area seeks a Senior IT Support Engineer to provide advanced end-user support and drive exceptional client experiences.

You will handle Microsoft 365 services, cloud-based identity and endpoint management, and proactive incident response in a fast-paced enterprise environment. On-site daily, with quarterly on-call responsibilities and a comprehensive benefits package.

Qualifications

• 6+ years of end-user technical support experience, including executive-level users.
• Excellent written and verbal communication; ability to prioritize under pressure.
• Willingness to be on-site daily; on-call quarterly.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex identity, access, and endpoint management issues in a cloud-first enterprise.
• Lead incident response and root cause analysis for outages and performance issues across M365 workloads.
• Administer and optimize M365 tenant configurations, licenses, and security policies.
• Implement identity controls via Entra ID, including conditional access and MFA.
• Deploy and manage endpoint configurations with Intune and Autopilot.
• Monitor service health and logs to identify trends and improve performance.
• Apply AI-driven tools to accelerate troubleshooting and proactive solutions.
• Customize M365 settings to meet organizational needs and integrate with third-party tools.
• Maintain security and compliance features such as DLP, retention, and alerts.

Skills

End-user support

Executive support

Strong communication

Time management

On-site work

On-call readiness

Tools

Microsoft 365

Exchange Online

SharePoint Online

Teams

OneDrive

Intune

Entra ID

Autopilot

Claude

Copilot

ChatGPT

Job description

TECHNOLOGY & INNOVATION in the Rochester, NY metropolitan area seeks a Senior IT Support Engineer to provide advanced end-user support and drive exceptional client experiences.

You will handle Microsoft 365 services, cloud-based identity and endpoint management, and proactive incident response in a fast-paced enterprise environment. On-site daily, with quarterly on-call responsibilities and a comprehensive benefits package.