Senior IT Support Engineer | Enterprise Systems & Security

Beehive-Industries; Broomfield (CO); On-site; USD 90,000 - 118,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

Short and Long-Term Disability

401(k) with company match

Equity in the company

Bonus eligible

Job summary

Beehive Industries in Broomfield, Colorado, is seeking an experienced IT Support professional to provide advanced Tier I/II technical support for enterprise hardware, software, and end-user technologies.

You will troubleshoot complex issues, support Entra ID, Office 365, Windows, and endpoint management, document processes, and mentor junior staff while ensuring security and compliance in a fast-paced defense-adjacent environment.

Qualifications

• Bachelor’s degree in IT, CS, or related field; equivalent relevant experience may be considered.
• Typically requires a minimum of 5 years of related experience in IT support, desktop support, systems administration, or related technical roles with a Bachelor’s degree; or equivalent work experience
• Advanced knowledge of Microsoft Windows and Office 365 technologies
• Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions
• Strong troubleshooting skills across hardware, software, operating systems, and networking environments
• Experience supporting Tier II technical issues and complex user problems
• Understanding of cybersecurity practices, endpoint security, and IT compliance requirements
• Ability to analyze technical issues and develop effective solutions independently
• Strong documentation and process improvement skills
• Excellent communication and customer service skills with the ability to support technical and non-technical users
• Ability to manage multiple priorities and projects in a fast-paced environment
• Ability to work collaboratively with infrastructure, security, and businessteamsTheability to obtain andmaintaina U.S. government issued security clearance isrequired. U.S. citizenship isrequired, as only U.S. citizens are eligible for a security clearance
• Nice to have: CompTIA A+, Network+, Security+, Microsoft, or other IT certifications
• Experience supporting aerospace, defense, manufacturing, or regulated environments
• Experience supporting engineering applications such as Ansys, Autodesk, Siemens, or SolidWorks
• Experience supporting CAD/CAM/CAE software licensing, installation, and troubleshooting
• Experience with Microsoft Teams Rooms and collaboration technologies
• Experience supporting ERP, MES, or manufacturing systems
• Experience with automation, scripting, or PowerShell
• Experience supporting IT environments during organizational growth or transformation
• Ability to obtain andmaintaina U.S. government issued security clearance; U.S. Citizenshiprequired, as only U.S. Citizens are eligible for a security clearance
• Ability to routinely lift 20–25lbsand occasionally lift and move 50+lbs

Responsibilities

• Provide advanced Tier I and II technical support for complex hardware, software, network, and user access issues
• Troubleshoot and resolve escalated technical issues across enterprise IT systems and services
• Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets
• Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies
• Troubleshoot networking issues and partner with infrastructure teams to improve system reliability
• Support user account management, device configuration, security controls, and endpoint compliance activities
• Serve as a technical escalation point for unresolved user and system issues
• Develop, maintain, and improve IT documentation, standard operating procedures, and knowledge base resources
• Assistwith implementation and improvement of IT processes, tools, and support workflows
• Support remote infrastructure teams with onsite technical troubleshooting and system maintenance
• Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities
• Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies
• Provide technical guidance and mentorship to junior IT support team members
• Identifyrecurring issues and recommend solutions to improve user experience and operational efficiency

Skills

Tier II support

Windows

Office 365

Entra ID

Endpoint Management

Networking troubleshooting

Security & Compliance

Documentation

Communication skills

Mentoring juniors

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Teams Rooms

Ansys

Autodesk

Siemens

SolidWorks

Job description

Beehive Industries in Broomfield, Colorado, is seeking an experienced IT Support professional to provide advanced Tier I/II technical support for enterprise hardware, software, and end-user technologies.

You will troubleshoot complex issues, support Entra ID, Office 365, Windows, and endpoint management, document processes, and mentor junior staff while ensuring security and compliance in a fast-paced defense-adjacent environment.