IT Support Technician III

Beehive Industries, LLC; Broomfield (CO); On-site; USD 90,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Match

Equity

Bonus Eligible

Job summary

Beehive Industries, located in Colorado, is seeking an experienced IT Support professional to provide advanced Tier I/II support for enterprise hardware, software, and end-user technologies. You will work with Windows, Office 365, Entra ID, and endpoint management to keep systems secure, compliant, and highly available.

You will troubleshoot complex issues, contribute to process improvements, mentor junior staff, and collaborate with IT, security, and manufacturing teams in a fast-paced

Qualifications

• Typically requires a minimum of 5 years of related IT support/desktop support experience.
• Advanced knowledge of Microsoft Windows and Office 365 technologies.
• Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions.
• Strong troubleshooting skills across hardware, software, operating systems, and networking environments.
• Experience supporting Tier II technical issues and complex user problems.
• Understanding of cybersecurity practices, endpoint security, and IT compliance requirements.
• Ability to obtain and maintain a U.S. government issued security clearance.

Responsibilities

• Provide advanced Tier I and Tier II technical support for complex hardware, software, network, and user access issues
• Troubleshoot and resolve escalated technical issues across enterprise IT systems and services
• Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets
• Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies
• Troubleshoot networking issues and partner with infrastructure teams to improve system reliability
• Support user account management, device configuration, security controls, and endpoint compliance activities
• Serve as a technical escalation point for unresolved user and system issues
• Develop, maintain, and improve IT documentation, standard operating procedures, and knowledge base resources
• Assist with implementation and improvement of IT processes, tools, and support workflows
• Support remote infrastructure teams with onsite technical troubleshooting and system maintenance
• Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities
• Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies
• Provide technical guidance and mentorship to junior IT support team members
• Identify recurring issues and recommend solutions to improve user experience and operational efficiency

Skills

Windows & Office 365

Entra ID

Endpoint Management

Troubleshooting

Cybersecurity basics

Customer service

Project/multi-tasking

Security clearance

Education

Bachelor’s degree in IT/CS or related field

Tools

PowerShell

Job description

Beehive Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for unmanned aerial defense by dramatically improving a jet engine’s speed to market, fuel efficiency, and cost.

Founded in 2020, the company is headquartered in Centennial, Colorado, with additional facilities in Knoxville, Tennessee, Loveland Ohio, and Mount Vernon, Ohio. Beehive is committed to grow and advance the defense industrial base while manufacturing exclusively in the USA. This role will be located at our Broomfield, Colorado facility.

Role Overview

Provides advanced technical support and serves as a subject matter resource for enterprise IT hardware, software, systems, and end-user technologies. Independently manages complex technical issues, supports Tier II escalations, and contributes to IT process improvements, documentation, and operational reliability. Partners with IT infrastructure teams and business stakeholders to support a secure, efficient, andhighly availabletechnology environment.

What You’ll Do...

• Provide advanced Tier I and Tier II technical support for complex hardware, software, network, and user access issues
• Troubleshoot and resolve escalated technical issues across enterprise IT systems and services
• Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets
• Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies
• Troubleshoot networking issues and partner with infrastructure teams to improve system reliability
• Support user account management, device configuration, security controls, and endpoint compliance activities
• Serve as a technical escalation point for unresolved user and system issues
• Develop,maintain, and improve IT documentation, standard operating procedures, and knowledge base resources
• Assistwith implementation and improvement of IT processes, tools, and support workflows
• Support remote infrastructure teams with onsite technical troubleshooting and system maintenance
• Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities
• Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies
• Provide technical guidance and mentorship to junior IT support team members
• Identifyrecurring issues and recommend solutions to improve user experience and operational efficiency

You have...

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent relevant experience may be considered

Experience

• Typicallyrequiresa minimum of 5 years of related experience in IT support, desktop support, systems administration, or related technical roles with aBachelor’sdegree; or equivalent work experience
• Advanced knowledge of Microsoft Windows and Office 365 technologies
• Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions
• Strong troubleshooting skills across hardware, software, operating systems, and networking environments
• Experience supporting Tier II technical issues and complex user problems
• Understanding of cybersecurity practices, endpoint security, and IT compliance requirements
• Ability to analyze technical issues and develop effective solutions independently
• Strong documentation and process improvement skills
• Excellent communication and customer service skills with the ability to support technical and non-technical users
• Ability to manage multiple priorities and projects in a fast-paced environment
• Ability to work collaboratively with infrastructure, security, and businessteamsTheability to obtain andmaintaina U.S. government issued security clearance isrequired. U.S. citizenship isrequired, as only U.S. citizens are eligible for a security clearance

Nice to have...

• CompTIA A+, Network+, Security+, Microsoft, or other IT certifications
• Experience supporting aerospace, defense, manufacturing, or regulated environments
• Experience supporting engineering applications such as Ansys, Autodesk, Siemens, or SolidWorks
• Experience supporting CAD/CAM/CAE software licensing, installation, and troubleshooting
• Experience with Microsoft Teams Rooms and collaboration technologies
• Experience supporting ERP, MES, or manufacturing systems
• Experience with automation, scripting, or PowerShell
• Experience supporting IT environments during organizational growth or transformation
• Ability to obtain andmaintaina U.S. government issued security clearance; U.S. Citizenshiprequired, as only U.S. Citizens are eligible for a security clearance
• Ability to routinely lift 20–25lbsand occasionally lift and move 50+lbs

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $90,000-$118,000 base salary. Please note that wage information is a general guideline only, and we will consider factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and market conditions when extending an offer.

Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life,and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match.Every role at Beehive Industries is bonus eligible and will also receive equity in the company.

Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.