IT Support Technician

Insurify; Cambridge (MA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An innovative startup is seeking an IT Support Technician to provide hands-on and remote support to employees. This hybrid role allows for flexibility, with at least three days a week in the office. You will be instrumental in resolving IT issues, deploying hardware, and educating users on proper system usage. Join a dynamic team at the forefront of the FinTech industry, where your contributions will directly impact the company's mission to revolutionize insurance management with cutting-edge technology. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Competitive compensation

Generous stock options

401K plan with match

Unlimited PTO

Generous company holiday calendar

Learning & Development Stipends

Paid Family Leave

Catered lunches in the office

Qualifications

• 1+ years of computer user support experience required.
• Experience with Mac and PC operating systems is essential.

Responsibilities

• Provide technical support to end-users via Slack and remote access.
• Log and track IT requests, ensuring timely resolution.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Prioritization

Education

Bachelor's degree in a related field

Tools

Apple MDM

Windows Autopilot

Google Workspace

Slack

Asana

Zoom

Job description

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters.

Why us?

Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success.

Join us if you like

• MIT alumni founders
• Female-led startup
• Strong leadership team with experience from many successful start-up’s around the world

The IT Support Technician will provide hands-on and remote support to our employees, covering a broad range of IT functions. You’ll work directly with employees to resolve issues, manage access, and support business goals. This hybrid role offers flexibility to work from home, with at least 3 days per week in our Cambridge, MA office.

How you will make an impact

• Provide technical support to end-users within Insurify via Slack, remote access, and in-office.
• Build and deploy Apple and PC hardware, software packages, networking components, printers, and custom applications as required.
• Educate users on the proper use of computer systems and software.
• Log and track IT requests, ensuring timely resolution.
• Create and update standard operating procedures (SOP) and maintain technical documentation to drive process improvements.
• Implement security measures to protect computer systems, networks, and data.

What you need to succeed

• Bachelor’s degree in a related field and 1+ years of computer user support experience, including experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience with supporting Mac and PC operating systems, both in-office and remote.
• Ability to communicate information, ideas, and concepts to employees concisely in both written and verbal formats.
• Exceptional customer service.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

It would be considered a plus

• Relevant technical certifications (e.g., CompTIA A+).
• Scripting with Powershell and/or bash.
• Expertise with Google Workspace, Slack, Asana, Zoom, and SaaS automation.
• Maintaining Apple MDM and Windows Autopilot
• Experience supporting call centers and related software.

Benefits

• Competitive compensation
• Generous stock options
• 401K plan with match
• Unlimited PTO
• Generous company holiday calendar
• Learning & Development Stipends
• Paid Family Leave
• Catered lunches in the office

We are proud to be an Equal Employment Opportunity and Affirmative Action employer.

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