Senior Information Technology Support Engineer

Merge IT; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Information Technology Support Engineer to provide comprehensive technical support. This role involves troubleshooting, staging, and configuring hardware and software while ensuring compliance with company procedures. The ideal candidate will have extensive experience in IT service environments and be proficient in ticketing systems. Join a talented team that drives growth by delivering top-quality IT talent to Fortune 100 clients. This is a fantastic opportunity for those looking to make a significant impact in a dynamic environment.

Qualifications

• 7 years' experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.

Responsibilities

• Provide hardware, software, and network technical support.
• Document and report on work completed to ensure compliance.

Skills

IT Service Experience

Technical Support

Ticketing Systems (ServiceNow)

Hardware Break-Fix Assistance

PC Imaging Processes

Education

BA or equivalent technical school degree

Industry Certifications

Job description

Senior Information Technology Support Engineer

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Merge IT provided pay range

This range is provided by Merge IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $32.00/hr

Our enterprise-level client is seeking to add a Senior IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details:

Job Notes:

• 6+ month contract / extensions and perm conversion possible with good performance.
• Onsite in Cambridge, MA
• Drug & Background required.

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing:

• Perform a complex range of technical work activities either remotely or at customer sites to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in your specific area of expertise.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.

Requirements:

• 7 years' experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be authorized to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• Hardware break-fix assistance.
• PC imaging processes and procedures.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

Additional Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Merge IT by 2x.

Get notified about new Information Technology Support Engineer jobs in Cambridge, MA.

Other similar roles:

• Greater Boston $75,000 - $95,000 6 days ago
• Military Veterans and Military Spouses Encouraged to Apply - IT Support Engineer, Ring, Boston, MA $100,000 - $120,000 17 minutes ago