Senior IT Support Engineer

Justworks; New York (NY); On-site; USD 105,000 - 140,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) is seeking a senior-level technical support specialist to oversee endpoint operations across macOS and Windows in New York. You will manage the endpoint lifecycle and administer Jamf, Kandji, and Intune while designing automation using scripting and AI tools.

You will drive onboarding and offboarding processes and work with cross-team partners to improve the digital experience (DEX) through monitoring and collaboration.

Qualifications

• Senior-level technical support experience across macOS and Windows.
• Experience managing endpoint lifecycles and device enrollment.
• Ability to implement automation using scripting and AI tools.

Responsibilities

• Provide senior-level technical support across macOS and Windows.
• Own endpoint lifecycle management and device enrollment/offboarding.
• Administer Jamf, Kandji and Intune for device management.
• Automate workflows and leverage AI tools to improve IT operations.
• Collaborate with cross-team partners to improve the digital experience (DEX).

Skills

macOS

Windows

Scripting

AI tools

Cross-functional collaboration

Tools

Jamf

Kandji

Intune

Job description

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Your Match

How well this role fits your profile.

Confirmed H-1B sponsor. The Department of Labor record shows filings under JUSTWORKS EMPLOYMENT GROUP LLC .

Filings 14

Approved 100%

Avg wage $123K

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.