Senior IT Support – End-User Tech Lead & Knowledge Expert

Mytra; Brisbane (CA); On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Competitive equity grants

Fully subsidized health coverage

401(k) employer contribution

Free lunch and snacks at HQ

Generous PTO and holidays

Commuter benefits

Onsite gym and showers

Job summary

Mytra, Inc. is seeking a Senior IT Support professional to join our Corporate IT team as we scale. You will own end-user support, establish SLAs, manage devices, and mentor staff while becoming the go-to expert for our core applications and tools.

The role emphasizes service-mindedness, strong documentation, and fast, reliable end-user support in a fast-growing robotics-enabled environment at the Brisbane, CA campus. On-site presence is required.

Qualifications

• 5+ years in IT support with at least 2 years in a senior/lead/escalation role.

Responsibilities

• Own the end-user support queue end to end (triage, prioritization, resolution, escalation).
• Establish and maintain support standards, SLAs, ticket hygiene and metrics.
• Manage device lifecycle support including provisioning, imaging, MDM enrollment, and onboarding/offboarding.
• Serve as knowledge expert across core stack and provide guidance.
• Build and maintain a knowledge base and mentor junior staff.

Skills

macOS support

Windows endpoint

SaaS administration

MDM/iDentity platforms

IT support 5+ years

lead/escalation role

documentation

excellent written comms

Tools

Rippling

Jamf

Intune

Kandji

Google Workspace

Slack

Notion

Linear

Smartsheet

Job description

Mytra, Inc. is seeking a Senior IT Support professional to join our Corporate IT team as we scale. You will own end-user support, establish SLAs, manage devices, and mentor staff while becoming the go-to expert for our core applications and tools.

The role emphasizes service-mindedness, strong documentation, and fast, reliable end-user support in a fast-growing robotics-enabled environment at the Brisbane, CA campus. On-site presence is required.