Senior IT Support Consultant

The University of Iowa; Iowa City (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Paid vacation

Job summary

The University of Iowa is seeking a Senior IT Support Consultant for on-site work at the Medical Center University Campus. The role focuses on HCIS Data Center Facilities management, monitoring MEP aspects, capacity planning, and 24x7 response to incidents.

You will escort contractors, manage MEP capital projects, support server/network equipment, and document all activities using Microsoft Office. A valid driver’s license and strong communication skills are required.

Qualifications

• Background in installing networked rack equipment with wire management.
• Excellent written and oral communication.
• Ability to move and install equipment.
• Valid driver’s license and UI Fleet Safety standard.
• Experience with large UPS systems and the infrastructure upstream and downstream.
• Experience with Johnson Controls, Siemens, StruxureWare, or other SNMP/Modbus platforms.
• Understand network topologies and Cisco equipment.
• Customer support skills with good communication and collaboration.
• Strong writing and documentation skills.
• Proficiency in Microsoft Office for communication and documentation.

Responsibilities

• Monitor and respond to data center MEP concerns and capacity planning.
• Support troubleshooting of server hardware, networks, and telecom equipment.
• Escort contractors into IT spaces for installations or projects.
• Manage MEP capital and operational projects related to HCIS Data Centers.
• Maintain compliance with safety standards and documentation practices.

Skills

Network equipment installation

Server hardware support

Documentation

Communication skills

Cable/wire management

MS Office

Driver's license

UPS systems

SNMP/Modbus platforms

Cisco networking

Tools

Johnson Controls

Siemens

StruxureWare

SNMP/Modbus

Cisco

Job description

The HCIS Data Center Facilities Management has a wide range of responsibilities and skills needed to manage the data centers and technology rooms. This position requires 24x7 response to failures and threats to these spaces and controls access to them. This position is an on-site position at the Medical Center University Campus.

Responsible for monitoring equipment and space from an MEP perspective and responding to data trends, alarms and Preventative Maintenance scheduling.

Responsible for capacity planning of data centers MEP, Infrastructure, Network/SAN.

Responsible for capacity planning of technology rooms MEP.

Support troubleshooting of server hardware, networks, and support equipment in HCIS data centers and telecom closets. Includes install of customer swappable parts inside servers and other equipment with directions from Systems Administrators.

Escort all contractors into IT spaces to fix equipment and new installations or projects inside.

Manage MEP capital and operational projects relating to HCIS Data Centers.

The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits .

Percent of Time: 100%

Location:Onsite - University Medical Center University (MCU)

Experience in installing network racked equipment (Servers, Appliances) with wire management skills and attention to detail and documentation.

Excellent written and oral communication skills.

Ability to move and install equipment.

A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Experience with supporting large capacity UPS systems and the infrastructure upstream and downstream.

Experience with Controls systems such as Johnson Controls, Siemens, Struxureware, or other SNMP/Modbus based platforms.

Understand Network topologies and support of network equipment such as Cisco.

Customer support skills with good communication and collaboration.

Strong writing and documentation skills.

Proficient in Microsoft Office for communication/collaboration and documentation.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Contact Information

• Contact Email: [e-mail]

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .