Classroom Computer & Technology Lead

The University of Iowa; Iowa City (IA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Retirement plans

Generous leave policies

Tuition assistance

Job summary

The University of Iowa is seeking a Classroom Computer & Technology Lead to shape and manage the technology experience in classrooms, labs, and learning spaces across campus.

You will coordinate service operations, guide refresh cycles, and troubleshoot complex issues, partnering with IT Services and campus teams to ensure reliable, scalable learning space technology.

Qualifications

• Bachelor’s degree in a field relevant to IT or equivalent experience.
• 3+ years of professional IT support with conferencing technologies.
• Experience managing Windows computers and peripherals in an enterprise setting.

Responsibilities

• Lead day-to-day service operations for classroom and meeting room tech.
• Plan technology changes and refreshes across learning spaces.
• Serve as escalation point for complex hardware, software, and conferencing issues.
• Analyze incidents and usage trends to drive improvements.
• Collaborate with campus units and vendors to ensure smooth delivery.

Skills

IT support

Conferencing tech

Windows administration

Customer service

Education

Bachelor's degree in IT or related field

Tools

Windows OS

Video conferencing systems

ITSM tools

Job description

The University of Iowa is seeking a Classroom Computer & Technology Lead to help shape, manage, and continuously improve the technology experience in classrooms, meeting rooms, computer labs, and other learning spaces across campus.

This role will serve as a technical and service management lead for several, highly-visible technology services used every day by students, faculty, and staff. The Classroom Computer & Technology Lead will coordinate service operations, guide technology changes and refreshes, troubleshoot complex issues, analyze usage and support trends, and work across IT Service and other campus partners to make sure learning space technology is reliable, sustainable, and responsive to customer needs.

From managing computer and peripheral refreshes across approximately 350 university classrooms, to improving support processes, evaluating new technology, and coordinating changes across multiple IT teams, this position offers the opportunity to influence how technology is delivered at scale in a major research university environment.

Key Job Duties (not all-inclusive):

Lead day-to-day service operations for classroom technologies, meeting room technologies, ITC computer labs, public computing environments, and other assigned learning spaces technology services.

Plan and coordinate technology changes and refreshes across hundreds of campus learning spaces.

Serve as an escalation point and technical expert for complex or widespread hardware, software, conferencing and technology-integration issues.

Analyze incidents, service requests, usage trends, and customer feedback to identify problems, recommend improvements, and guide technology decisions.

Partner with campus units, other IT Services teams, and vendors to evaluate solutions, coordinate changes, and ensure smooth service delivery.

This is a terrific role for someone who is comfortable moving between technical troubleshooting, planning, communication, documentation, and customer consultation. If you like taking ownership of a service rather than simply resolving individual tickets, enjoy figuring out why recurring problems are happening and how to prevent them, and can coordinate technical work across teams without direct supervision, we’d love to hear from you.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creating a welcoming and respectful environment for all.

This position has a project assignment of 2 years and is classified as a "specified term appointment" as a Senior IT Support Consultant (PIC3) with full fringe benefits.

This position is not eligible for University sponsorship for employment authorization.

Bachelor's degree in a field relevant to the position or an equivalent combination of education and related experience

Experience (typically 3 years or more) providing professional IT support, including conferencing/video conferencing technologies.

Experience managing Windows computers and peripheral devices across their lifecycle in an enterprise environment.

Demonstrated skills analyzing data and making data-informed decisions and recommendations.

Experience working on and/or leading cross-functional teams.

Demonstrated ability to work across organizational structures to build strong partnerships, as well as build working relationships with team members.

Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing, with all levels of management and project team members, including the ability to explain technical computing concepts to non-technical staff.

Demonstrated experience developing and maintaining documentation for technology solutions and services.

Demonstrated ability to work independently with a strong focus on customer service.

Strong technical troubleshooting skills as well as experience developing testing plans to validate data and find resolutions to system-wide problems.

A proven track record of initiating, managing, and completing technology projects.

Valid US driver’s license and ability to meet UI Fleet Safety requirements.

Desirable Qualifications:

Proficiency and/or experience with A/V technologies and their use in an enterprise or educational environment.

Experience supporting technology in a higher education setting.

Knowledge of and/or experience with IT Service Management principles and practices.

Experience working with cross-departmental teams and vendors to navigate changes, apply upgrades, and resolve problems.

Resume

Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Senior IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .