Senior IT Support Analyst — End-User Tech Lead

Socket.dev; Boulder (CO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Holland & Hart in Boulder, CO seeks an IT Support Analyst II to provide end-user computing, hardware, software, and networking support. You will lead junior team members and collaborate across IT to resolve issues, while maintaining excellent customer service and professional behavior.

Responsibilities include managing Active Directory/Exchange accounts, configuring devices, and promoting best practices. Some travel to other offices and on-call evenings/weekends are required.

Qualifications

• 4+ years IT experience with end user computing hardware and business applications
• Associate’s degree in a related field or 2+ years directly-related experience
• Minimum of one technical certification (A+, Network+, MCSA: Windows, MCSE: Desktop Infrastructure, ITIL, HDI)
• In-depth experience with enterprise Microsoft environments (AD, M365, Group Policy, Office, PowerShell)
• Foundational ITIL or HDI understanding
• Advanced knowledge of computer hardware and networking technologies
• Strong written and verbal communications skills

Responsibilities

• Respond to incoming end user requests and issues via ticketing system or phone queue
• Troubleshooting and configuration of Windows and Apple desktop/laptop equipment, printers, network connections
• Provide top level technical support for multiple products to internal employees
• Advise and assist with hardware/software purchases
• Potential training of junior team members
• Travel to other offices for local hands-on support
• Support during evening and weekend hours on rotating on-call schedule
• Contribute to department knowledge base articles

Skills

IT experience

End user support

Multi-tasking

Analytical thinking

Communication skills

Professionalism

Education

Associate’s degree in a related field

2+ years direct related experience

Tools

Active Directory/Exchange

PowerShell

Job description

Holland & Hart in Boulder, CO seeks an IT Support Analyst II to provide end-user computing, hardware, software, and networking support. You will lead junior team members and collaborate across IT to resolve issues, while maintaining excellent customer service and professional behavior.

Responsibilities include managing Active Directory/Exchange accounts, configuring devices, and promoting best practices. Some travel to other offices and on-call evenings/weekends are required.