Senior IT Specialist - Japanese Preferred

Pasona N A, Inc.; Torrance (CA); On-site; USD 90,000 - 105,000; Full time

Job summary

Pasona N A, Inc. in Torrance, CA seeks a Senior MIS Specialist to support and maintain the company’s IT infrastructure, systems, networks, and end-user environment.

The role covers server and network administration, hardware/software troubleshooting, user support, system security, remote access, and IT projects. This on-site, full-time position requires broad technical knowledge across networking, servers, Microsoft environments, hardware, and software support, with collaboration to improve

Qualifications

• 3+ years of professional IT/MIS experience.
• Hands‑on experience supporting Windows-based network environments.
• Experience with LAN/WAN administration and network troubleshooting.
• Knowledge of routers, switches, firewalls, and VPNs.
• Experience with Microsoft Active Directory.
• Experience supporting Microsoft 365, Outlook, and SharePoint.
• Strong hardware and software troubleshooting skills.
• Experience installing and configuring operating systems, printers, hardware, and business applications.
• Experience supporting end users in a client‑server environment.
• Experience with user administration and access management.
• Familiarity with IT help desk/ticketing systems.
• Strong problem‑solving and analytical skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong communication and teamwork skills.
• Ability to lift at least 30 lbs.

Responsibilities

• Maintain and support servers, desktops, laptops, mobile devices, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot network hardware and software.
• Support LAN/WAN, routers, switches, firewalls, VPNs, and remote access.
• Maintain network and computer system security.
• Manage user accounts, access permissions, and security settings.
• Troubleshoot hardware, software, network, email, and system-related issues.
• Resolve IT help desk tickets received through phone, email, and Microsoft Teams.
• Install and maintain operating systems, applications, printers, and workstations.
• Support Microsoft Active Directory, Microsoft 365, Outlook, and SharePoint.
• Monitor system and network performance and recommend improvements.
• Support server environments, including Terminal Server and Citrix.
• Assist users with software selection, usage, and technical issues.
• Create and support customized system reports as needed.
• Coordinate with IT vendors, consultants, and service providers.
• Maintain vendor and contract renewal information.
• Support website maintenance and updates.
• Review existing IT processes and recommend improvements.
• Assist with IT-related projects and system upgrades.
• Provide occasional support during weekends or holidays when required.
• Perform other IT/MIS-related duties as assigned.

Skills

Windows environments

LAN/WAN administration

Network troubleshooting

Active Directory

Microsoft 365 / Outlook / SharePoint

Hardware troubleshooting

Software troubleshooting

End-user support

Ticketing systems

Communication & teamwork

Prioritization / multitasking

Lift up to 30 lbs.

Tools

SAGE 500

SAGE 100

SQL Server

Citrix

Crystal Reports

Terminal Server

IP phone systems

Job description

Position: Senior MIS Specialist

Location: 100% On-site

Employment Type: Full-time, Exempt

Work Hours: 8:00 AM – 5:00 PM

Salary Range: $90,000 – $105,000/year (DOE)

Summary

Our client is seeking an experienced Senior IT Specialist to support and maintain the company’s IT infrastructure, systems, networks, and end-user environment.

This position will be responsible for server and network administration, hardware/software troubleshooting, user support, system security, remote access, and IT-related projects. The role will also work with outside vendors and support ongoing improvements to the company’s IT systems and processes.

This is a hands‑on position within a 4-person IT team and requires broad technical knowledge across networking, servers, Microsoft environments, hardware, and software support.

Key Responsibilities

• Maintain and support servers, desktops, laptops, mobile devices, printers, and other IT equipment
• Install, configure, maintain, and troubleshoot network hardware and software
• Support LAN/WAN, routers, switches, firewalls, VPNs, and remote access
• Maintain network and computer system security
• Manage user accounts, access permissions, and security settings
• Troubleshoot hardware, software, network, email, and system-related issues
• Resolve IT help desk tickets received through phone, email, and Microsoft Teams
• Install and maintain operating systems, applications, printers, and workstations
• Support Microsoft Active Directory, Microsoft 365, Outlook, and SharePoint
• Monitor system and network performance and recommend improvements
• Support server environments, including Terminal Server and Citrix
• Assist users with software selection, usage, and technical issues
• Create and support customized system reports as needed
• Coordinate with IT vendors, consultants, and service providers
• Maintain vendor and contract renewal information
• Support website maintenance and updates
• Review existing IT processes and recommend improvements
• Assist with IT-related projects and system upgrades
• Provide occasional support during weekends or holidays when required
• Perform other IT/MIS-related duties as assigned

Qualifications

• 3+ years of professional IT/MIS experience
• Hands‑on experience supporting Windows-based network environments
• Experience with LAN/WAN administration and network troubleshooting
• Knowledge of routers, switches, firewalls, and VPNs
• Experience with Microsoft Active Directory
• Experience supporting Microsoft 365, Outlook, and SharePoint
• Strong hardware and software troubleshooting skills
• Experience installing and configuring operating systems, printers, hardware, and business applications
• Experience supporting end users in a client‑server environment
• Experience with user administration and access management
• Familiarity with IT help desk/ticketing systems
• Strong problem‑solving and analytical skills
• Ability to manage multiple priorities in a fast‑paced environment
• Strong communication and teamwork skills
• Ability to lift at least 30 lbs.

Preferred Skills

• Japanese Language Skill
• Experience with SAGE 500 and/or SAGE 100
• SQL Server database maintenance experience
• Experience with Terminal Server and Citrix
• Crystal Reports experience
• Experience with IP phone systems
• Website or web-based application support experience
• Mobile device support experience