IT Systems Administrator & Help Desk - Japanese Bilingual

Pasona N A, Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pasona N A, Inc. is seeking an IT Systems Administrator / Help Desk professional to support its U.S. operations across multiple offices.

This role provides day-to-day technical support to internal users while assisting with system administration, infrastructure, and business applications. The ideal candidate has 0-2 years in IT support, is bilingual in Japanese and English, and is eager to learn within a global organization; Eastern Time hours apply, with opportunities to grow in a dynamic IT

Qualifications

• 0-2+ years of IT support or system administration experience
• Basic knowledge of computer hardware, software, networks, and operating systems
• Strong troubleshooting and communication skills
• Willingness to learn new systems and technologies
• Able to work Eastern Time business hours

Responsibilities

• Provide day-to-day help desk and IT support for U.S. offices
• Troubleshoot hardware, software, network, and system-related issues
• Support and maintain systems and other business applications
• Assist with system administration, configurations, backups, security, and basic infrastructure tasks
• Set up and maintain computers, user accounts, and related IT equipment
• Provide user support and training for Microsoft Office and other business applications
• Document technical issues, solutions, and IT procedures
• Collaborate with IT leadership and internal teams to resolve technical issues and improve IT operations

Job description

Position Overview

An international organization with U.S. operations is seeking an IT Systems Administrator / Help Desk professional to support its IT operations across multiple offices.

This position provides day-to-day technical support to internal users while assisting with system administration, infrastructure, and business applications. This is a great opportunity for an early-career IT professional who is eager to learn and grow within a global organization.

Professional-level proficiency in Japanese and English is required for communication with internal users and stakeholders.

Responsibilities

• Provide day-to-day help desk and IT support for U.S. offices
• Troubleshoot hardware, software, network, and system-related issues
• Support and maintain systems and other business applications
• Assist with system administration, configurations, backups, security, and basic infrastructure tasks
• Set up and maintain computers, user accounts, and related IT equipment
• Provide user support and training for Microsoft Office and other business applications
• Document technical issues, solutions, and IT procedures
• Collaborate with IT leadership and internal teams to resolve technical issues and improve IT operations

Qualifications

• Japanese and English, including verbal and written communication
• 0-2+ years of experience in IT support, help desk, system administration, or a related area
• Basic knowledge of computer hardware, software, networks, and operating systems
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability and willingness to learn new systems and technologies
• Proactive, detail-oriented, and comfortable working independently and as part of a team
• Ability to work Eastern Time business hours regardless of office location

Preferred Qualifications

• Experience with or knowledge of CargoWise
• CargoWise certification
• Experience with Microsoft 365 or similar business applications
• Interest in system administration, IT infrastructure, or automation