Senior IT Specialist

Rose Computers; Lynchburg (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) plans

Paid time off

Paid holidays

Mileage reimbursement

Company-owned laptop

Cell phone

Job summary

Rose Computers in Lynchburg, VA is seeking an experienced Senior IT Specialist to join our team. You'll diagnose and repair servers and networks, monitor systems, and lead technicians in applying advanced IT strategies to deliver outstanding service.

You will onboard and train new technicians, help improve workflows, and ensure high standards of documentation and customer communication while working an office-based schedule Monday to Friday, 8am–5pm with occasional field work at customer

Qualifications

• 2 years Windows Server experience.
• 2 years computer networking experience.
• A+ and Network+ certifications.
• Reliable transportation, auto insurance, and good driving record.

Responsibilities

• Diagnose and repair servers and networks.
• Monitor and maintain computer networks regularly.
• Onboard and train new technicians; improve workflows.
• Lead technicians and apply advanced strategies to deliver services.

Skills

Windows Server

Networking

A+ Certification

Network+ Certification

Tools

PC hardware troubleshooting

Job description

Pay: $36,480.00 - $50,000.00 per year

Work Location: In person (Lynchburg, VA)

About Us

Here at Rose Computers and Networks we do more than provide Managed IT Services and computer repair: we offer our customers a partnership - collaborating with them on all things technology and providing proactive support, not just when things go bad. We provide a broad range of technology services, some of which include: Managed IT Services, Managed Cybersecurity, VoIP phone services, security camera installation, cloud services, and computer repair services.

We are looking for employees who are excited about technology and are eager to stay current in their knowledge and certifications.

About The Role

We're looking for an experienced Senior IT Specialist to join our growing team. If you enjoy problem solving and a work day that always brings new challenges, this is the job for you! You'll perform diagnostics and repairs of computer servers and networks, routine computer network monitoring and maintenance, as well as other duties as assigned. As Senior IT Specialist you'll be the go-to for the technical team, leading the technicians in applying advanced strategies to deliver outstanding services. You'll also be responsible for helping to onboard and train new technicians and consistently assess and improve workflows.

You're Good At

• Troubleshooting Windows Server, Exchange, and other advanced technologies
• Being proactive in your job responsibilities and thinking outside the box
• Following documented procedures and diagnostic steps
• Providing instruction and guidance to fellow technicians
• Writing clear (correct spelling/grammar) and succinct job notes
• Simplifying technical jargon when speaking with customers and maintaining a professional appearance and manner
• Self-managing your time between multiple tasks and assignments

You Will Need To Have

• Windows server experience: 2 years
• Computer networking experience: 2 years
• A+ and Network+ certification
• Reliable transportation, auto insurance, and good driving record

You Should Know

• This role is office based Monday to Friday, 8am to 5pm with frequent field work at customer locations
• This role requires occasional overtime
• Technicians are placed on a rotating on-call schedule

THE BENEFITS

• 401(k) plans
• paid time off
• paid holidays
• mileage reimbursement
• company-owned laptop
• cell phone

Opportunities for growth

We are committed to the advancement of our employees and encourage them to improve their technical knowledge and experience. We provide continued education support and certification reimbursement programs.

Join a company that cares

We believe it's our employees that sets our company apart. We promote a culture of teamwork and collaboration while cultivating a sense of job ownership and responsibility.