Senior IT Service Quality Manager — Secret Clearance

Akima Infrastructure Services; Alexandria (VA); On-site; USD 135,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

401(k) and other benefits

Paid Time Off

Job summary

Suvi in Alexandria, VA seeks a Senior IT Service Quality Manager to improve quality across DoD OIG IT services. You will set KPIs, benchmark performance, and analyze business impact to align IT programs with goals.

You will assess processes, document QA issues, support quality improvements across help desk and IT operations, and prepare formal reports. This is an on-site role requiring an active Secret clearance.

Qualifications

• Bachelor's degree in IT, CS, Business, or related field.
• 8+ years in IT service or quality management with 3+ years in leadership.
• Active Secret security clearance.

Responsibilities

• Assess existing processes, identify opportunities for streamlining, and implement continuous process improvements while ensuring end-user needs are met through timely service follow-up and resolution.
• Document and resolve complex QA issues, facilitate workflow analysis and serve as a resource for quality improvements across IT functions such as help desk, operations, requirements gathering, and service delivery.
• Additional responsibilities include maintaining and maturing the After-Action Review (AAR) process, developing IT Quality Management Program documentation, and preparing formal Service Quality Management and Risk Program reports.
• Ensure sustained improvement, accountability, and mission success for the DoD OIG by strengthening internal controls, advancing quality practices, and embedding measurable standards across IT services.

Skills

Leadership experience

Security clearance

Quality management

Education

Bachelor's degree in IT/CS/Business

Job description

Suvi in Alexandria, VA seeks a Senior IT Service Quality Manager to improve quality across DoD OIG IT services. You will set KPIs, benchmark performance, and analyze business impact to align IT programs with goals.

You will assess processes, document QA issues, support quality improvements across help desk and IT operations, and prepare formal reports. This is an on-site role requiring an active Secret clearance.