Global Services Tech II

Ashley Furniture Industries; Advance (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Ashley Furniture Industries seeks an experienced IT Tech II to support enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail and Back Office operations in Advance, NC. The role emphasizes advanced troubleshooting, documentation, and implementing technical solutions.

Responsibilities include managing the IT ticketing system, supporting Windows/Mac/Linux environments, configuring mobile devices, printers, and network infrastructure, as well as imaging and deploying

Qualifications

• Associate degree in Computer Science/Information Systems or equivalent experience.
• 3 years endpoint technical support experience.

Responsibilities

• Provide technical support for enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail and Back Office operations.
• Manage IT ticketing system for hardware/software issues and support multi-platform environments (Windows, Apple, Linux).
• Configure and troubleshoot mobile devices and scanners; install and maintain printer systems (Laser, Thermal, Check, Badge).
• Perform desktop/laptop/tablet imaging and deployment; software installation and configuration; asset and inventory tracking; network infrastructure support; vendor liaison and coordination.
• Maintain knowledge base documentation; implement process improvements; follow escalation procedures; monitor warranty periods; track IT assets.

Skills

Strong communication abilities

Problem-solving expertise

Time management

Documentation proficiency

Customer service focus

Team collaboration

Education

Associate degree in Computer Science/Information Systems

Tools

Windows

macOS

Linux

Printer systems

Mobile device management

Job description

Department: Global Tech Services (GTS)

Location: Advance, NC

Reports To: GTS Manager / GTS Senior Manager

Employment Type: Full-Time

Global Tech Services – Tech II

Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.

Primary Responsibilities Technical Support

• Manage IT ticketing system for hardware/software issues
• Support multi-platform environments (Windows, Apple, Linux)
• Configure and troubleshoot mobile devices and scanners
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Network cable installation and maintenance

System Management

• Desktop/laptop/tablet imaging and deployment
• Software installation and configuration
• Asset and inventory tracking
• Network infrastructure support
• Vendor liaison and coordination

Documentation & Process

• Maintain knowledge base documentation
• Implement process improvements Follow escalation procedures
• Monitor warranty periods
• Track IT assets

Required Qualifications

• Associate degree in Computer Science/Information Systems or equivalent experience
• 3 years endpoint technical support experience

Certifications

• CompTIA A
• CompTIA Network
• ITIL Foundation
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple Certified Support Professional (ACSP)

Technical Skills

• Windows/Mac OS troubleshooting
• Network infrastructure support
• Hardware diagnostics
• Mobile device management
• Printer system maintenance

Professional Skills

• Strong communication abilities
• Problem-solving expertise
• Time management
• Documentation proficiency
• Customer service focus
• Team collaboration

Additional Requirements

• Occasional domestic travel
• Flexible schedule availability
• ITIL process knowledge
• Continuous improvement mindset
• Multi-project management ability

This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.