Senior IT Service Desk Technician - Endpoint & Identity

Argon Medical Devices, Inc.; Wheeling (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Argon Medical Devices, Inc. is seeking a Service Desk Technician II to provide advanced IT support for end users and to escalate complex issues beyond Tier 1.

The role focuses on desktops, laptops, OS, applications, and peripherals, with emphasis on Microsoft 365 services and endpoint management. You will own incidents from discovery to resolution, document activities diligently, and contribute to knowledge bases and IT projects.

Qualifications

• Three to five years of related IT support experience.
• Experience with IT service management or ticketing systems.
• Strong knowledge of authentication and networking concepts.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, operating systems, applications, peripherals, and related end-user technologies.
• Diagnose and resolve complex technical issues escalated by Tier 1 Service Desk Technicians.
• Support endpoint management and deployment using Microsoft Intune and related endpoint-management solutions.
• Assist with Microsoft Entra ID-related end-user support, including account access, authentication, MFA, and device issues.
• Troubleshoot network connectivity issues and perform initial network diagnostics and escalation.
• Maintain accurate documentation of troubleshooting and resolutions in the IT service management system.

Skills

Tier 2 support

Endpoint management

Microsoft Entra ID

Analytical troubleshooting

Communication skills

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Intune

Microsoft Entra ID

Windows 11

Microsoft 365

Job description

Argon Medical Devices, Inc. is seeking a Service Desk Technician II to provide advanced IT support for end users and to escalate complex issues beyond Tier 1.

The role focuses on desktops, laptops, OS, applications, and peripherals, with emphasis on Microsoft 365 services and endpoint management. You will own incidents from discovery to resolution, document activities diligently, and contribute to knowledge bases and IT projects.