IT Service Desk Technician II - Advanced Endpoint Support

Argon Medical Devices Inc; Prospect Heights (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Argon Medical Devices Inc. is seeking a Service Desk Technician II to provide advanced support for end users, focusing on desktops, laptops, Microsoft 365, and related workplace technology in a fast-paced environment.

You will own incidents from intake to resolution, mentor Tier 1 staff, contribute to knowledge management, and participate in IT projects and security initiatives. A strong foundation in IT support and collaboration is essential.

Qualifications

• Three to five years of related IT support, Service Desk, desktop support, or end-user computing experience.
• High school diploma or equivalent required; technical education preferred.
• Experience with IT service management/ticketing systems to document incidents and requests.
• Working knowledge of user accounts, authentication, networking concepts, and endpoint-management technologies.
• Strong analytical, troubleshooting, organizational, and problem-solving skills.

Responsibilities

• Provide Tier 2 technical support for incidents and service requests involving desktops, laptops, OS, applications, and peripherals.
• Diagnose and resolve complex technical issues escalated by Tier 1 technicians.
• Support endpoint management and deployment using Microsoft Intune and related solutions.
• Assist with Entra ID-related end-user support, including account access, authentication, and MFA.
• Troubleshoot network connectivity issues and perform initial diagnostics and escalation.
• Perform provisioning, deployment, replacement, refresh, and decommissioning activities per IT procedures.
• Document troubleshooting, resolutions, and user communications in the ITSM system.
• Identify recurring incidents and contribute to problem investigations.
• Create and maintain technical documentation and knowledge-base articles.

Skills

Desktop support

Service desk

Intune

Entra ID

Windows 11

Microsoft 365

Networking

Authentication

Troubleshooting

Communication

Education

Associate degree

Bachelor’s degree

Technical training

Tools

ITSM system

Microsoft Intune

Microsoft Entra ID

Job description

Argon Medical Devices Inc. is seeking a Service Desk Technician II to provide advanced support for end users, focusing on desktops, laptops, Microsoft 365, and related workplace technology in a fast-paced environment.

You will own incidents from intake to resolution, mentor Tier 1 staff, contribute to knowledge management, and participate in IT projects and security initiatives. A strong foundation in IT support and collaboration is essential.