Senior IT Service Desk & IAM Specialist

Culturetech Solutions; South San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Culturetech Solutions is seeking a Senior Service Desk professional for a contract-to-hire role in South San Francisco. Immediate start; support NA and EU users with desktop, mobile, and AV systems.

You will resolve complex issues using Azure, Entra ID, Intune, and O365, and coordinate with engineering and security teams to ensure seamless service. The ideal candidate has 8+ years in enterprise IT support, strong communication skills, and relevant certifications.

Qualifications

• 8+ years enterprise IT support experience.
• Experience with Azure, Entra ID, Intune, O365, SharePoint/OneDrive, JAMF.
• Healthcare/lab biotech pharma environment experience preferred.
• Desktops, laptops, mobiles, A/V rooms for NA/EU support.
• Strong ticket ownership and collaboration with engineering and security teams.
• Microsoft certifications in identity, endpoint, Windows Server hybrid administration, cloud/AI security.
• Bachelor’s or Master’s in computer science or related field.

Responsibilities

• Provide exemplary service and resolve issues for internal users.
• Resolve problems per procedures and available tools.
• Communicate effectively across North America and Europe user base.
• Provide advanced hardware support for desktops, laptops, printers.
• Liaise with engineering and security teams via ticketing system.
• Obtain and convey concise information to end users.

Skills

Customer service

Verbal and written communication

Problem resolution

Ticketing system

End-user support

Azure

Entra ID

Intune

O365

SharePoint

JAMF

MDM

A/V room support

Education

Bachelor’s degree in computer science

Master’s degree in computer science

Tools

Azure

Entra ID

Intune

O365

SharePoint

JAMF

Job description

Culturetech Solutions is seeking a Senior Service Desk professional for a contract-to-hire role in South San Francisco. Immediate start; support NA and EU users with desktop, mobile, and AV systems.

You will resolve complex issues using Azure, Entra ID, Intune, and O365, and coordinate with engineering and security teams to ensure seamless service. The ideal candidate has 8+ years in enterprise IT support, strong communication skills, and relevant certifications.