Senior Service Desk

Culturetech Solutions; South San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Culturetech Solutions is seeking a Senior Service Desk professional for a contract-to-hire role in South San Francisco. Immediate start; support NA and EU users with desktop, mobile, and AV systems.

You will resolve complex issues using Azure, Entra ID, Intune, and O365, and coordinate with engineering and security teams to ensure seamless service. The ideal candidate has 8+ years in enterprise IT support, strong communication skills, and relevant certifications.

Qualifications

• 8+ years enterprise IT support experience.
• Experience with Azure, Entra ID, Intune, O365, SharePoint/OneDrive, JAMF.
• Healthcare/lab biotech pharma environment experience preferred.
• Desktops, laptops, mobiles, A/V rooms for NA/EU support.
• Strong ticket ownership and collaboration with engineering and security teams.
• Microsoft certifications in identity, endpoint, Windows Server hybrid administration, cloud/AI security.
• Bachelor’s or Master’s in computer science or related field.

Responsibilities

• Provide exemplary service and resolve issues for internal users.
• Resolve problems per procedures and available tools.
• Communicate effectively across North America and Europe user base.
• Provide advanced hardware support for desktops, laptops, printers.
• Liaise with engineering and security teams via ticketing system.
• Obtain and convey concise information to end users.

Skills

Customer service

Verbal and written communication

Problem resolution

Ticketing system

End-user support

Azure

Entra ID

Intune

O365

SharePoint

JAMF

MDM

A/V room support

Education

Bachelor’s degree in computer science

Master’s degree in computer science

Tools

Azure

Entra ID

Intune

O365

SharePoint

JAMF

Job description

South San Francisco, United States | Posted on 09/21/2026

Culturetech Solutions is a boutique services company with a people-first approach along with our trusted delivery partner Axelliant presents this opportunity to you. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. We pride ourselves on fostering collaboration internally and externally, integrating talent into client cultures, and supporting mutual success. Thank you for your interest in Culturetech Solutions - we look forward to the opportunity to work with you!

Title : Senior Service Desk

Duration : Contract to Hire

Start Date : Immediate

Requirements

• ProvidesExemplary Service :TheSenior Service Desk staff provides contact and problem resolution for allinternal users hardware, software, and telecommunications issues.
  
• ExpertResolution: SeniorService Desk staff resolves as many user-reported problems as expertise permitsusing all available tools and following procedures and policies for thehandling of support calls.
  
• Communicates/ Articulates: advanceddesktop software support integration / configuration issues with: Azure,Microsoft Entra ID Identity and Access Management, Microsoft Intune Suite,O365, SharePoint/OneDrive, JAMF and A/V Conference Room maintenance whileresolving resolving issues with North America and European user base.
  
• Provideadvanced hardwaresupport for desktop pc’s, laptops/docking stations, printers
  
• Expertlyfieldexchanges with customersvia ticketing system, a toll-free numbers et., and act as liaison toengineering and/or security teams.
  
• Keen abilityto obtain and convey concise informationand patiently resolve end-user issues.
  
• Position requires excellent customerservice,excellent communicationskills, and excellent ability tocommunicate inverbal and written form
  

Minimum Qualifications

• Eight(8) or more years ofenterprise IT support experience, with advanced hands-on expertise in MicrosoftAzure, Microsoft Entra ID, Microsoft Intune Suite, O365 administration,SharePoint/OneDrive, JAMF, and mobile device management (MDM).
  
• Experience supporting laboratory, healthcare,biotechnology, or pharmaceutical environments desired, not required.
  
• Hands-on experience supporting desktops, laptops, mobiledevices, peripherals, and A/V conference room systems for North American andEuropean users.
  
• Proven ability to resolve complex enterprise softwareintegration, configuration, identity and access, endpoint management, andnetwork connectivity issues
  
• Strong ownership of support tickets through resolution,combining excellent customer service, clear communication, and effectivecollaboration with engineering and security teams.
  
• Relevant Microsoft certifications in identity and accessmanagement, endpoint administration, Windows Server hybrid administration, orcloud and AI security
  
• Bachelor’s degree in computer science or a related field,or an equivalent combination of related education and experience
  
• CERTIFICATIONS: Microsoft Certified: Identity andAccess Administrator Associate, Microsoft 365 Certified: Endpoint AdministratorAssociate, Microsoft Certified: Windows Server Hybrid Administrator Associate,Microsoft Certified: Cloud and AI Security Engineer Associate
  
• EXPERIENCE &TRAINING : Bachelor’s orMaster's degree in computer science or related field.