Senior IT Service Desk & Endpoint Lead

Seaboard Foods; Merriam (KS); On-site; USD 80,000 - 105,000; Full time

Job summary

Seaboard Foods in Merriam, KS is seeking a Sr. Service Desk Engineer to lead the IT support function, maintain core service desk applications and hardware, and support the Service Desk Manager with reporting.

This role requires 5-7 years IT support, strong ITIL, MS 365, and project leadership, with on-site responsibilities, and opportunities to lead cross-functional initiatives. The position is a full-time on-site role with after-hours and occasional weekends as needed, focusing on reliability,

Qualifications

• 5-7 years of progressive IT support experience.
• Proven project leadership with on-time delivery.
• Strong analytics and reporting capabilities.
• Strong written and verbal communication with cross-team collaboration.
• Solid ITIL knowledge across change, asset, incident, and device management.
• Strong knowledge of Microsoft 365 and endpoint management.

Responsibilities

• Serve as the primary lead engineer for Service Desk projects, collaborating with other IT teams and the user community to ensure successful planning, execution, and completion of initiatives along with handing off documentation and training for ongoing support.
• Continuously evaluate emerging end-user support technologies, industry practices, and user experience trends to recommend improvements that keep Seaboard’s workplace technology current, relevant, secure, and aligned to the best interests of the user base.
• Maintain, configure and optimize Service Desk support tools and desktop Security applications, including, but not limited to NinjaOne, Intune, Autopilot, IT Service Management (ITSM) platform and IT Asset Management (ITAM) tools.
• Verify regular PC OS and Manufacturer patches are applied across the environment, work with Service Desk Manager to remediate as needed and report on patch percentage on a regular basis.
• Oversee the deployment, maintenance and troubleshooting of conference room hardware and software, ensuring reliable and effective meeting experience for users and train Service Desk staff on support.
• Ensure defined PC agents are on required endpoints, report status on a regular basis and work with Service Desk Manager to remediate as needed.
• Act as primary contact/expert regarding Farm and small location connectivity that falls outside of the scope of the Network team.

Skills

ITIL

End-user support

Analytical skills

Communication

Project coordination

Education

Bachelor's degree preferred

Tools

NinjaOne

Intune

Autopilot

ITSM

ITAM

Job description

Seaboard Foods in Merriam, KS is seeking a Sr. Service Desk Engineer to lead the IT support function, maintain core service desk applications and hardware, and support the Service Desk Manager with reporting.

This role requires 5-7 years IT support, strong ITIL, MS 365, and project leadership, with on-site responsibilities, and opportunities to lead cross-functional initiatives. The position is a full-time on-site role with after-hours and occasional weekends as needed, focusing on reliability,