Senior IT Support & Deployment Specialist

diamond-assets; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

Diamond Assets in Kansas City, MO is seeking an IT Support Specialist 2 to serve as a seasoned technical resource for internal and external clients. You will take ownership of complex problems, resolve issues, and set standards, workflows, and documentation for the support team.

You will work closely with the CIO on priorities, projects, and escalated situations, mentoring Level 1 staff and maintaining the IT knowledge base and help desk processes.

Qualifications

• Technical college degree in IT or related field; certifications such as CompTIA A+ or Apple Certified Support Professional are required.
• 3+ years of hands-on end-user support or Level 1 equivalent experience.
• Advanced proficiency supporting macOS, iOS, iPadOS, and Windows end-users.
• Deep, hands-on MDM and client deployment experience, including configuration profiles and software distribution.
• Demonstrated ability to diagnose and repair electronic devices with good judgment on repair-versus-disposition outcomes.
• Proven track record supporting productivity software, email, and end-user networking concerns.
• Ability to mentor or train less experienced staff and lead by example.

Responsibilities

• Serve as escalation point for IT Support Specialist 1 staff; resolve complex end-user, department, and client issues.
• Install, configure, and deploy hardware and software; build and maintain standard deployment configurations and imaging workflows.
• Perform advanced MDM and client deployment work; refine deployment standards over time.
• Define, document, and enforce technical standards and specifications across deployed systems.
• Mentor, train, and review Level 1 specialists; help them grow their technical and customer service skills.
• Own and maintain the IT knowledge base, documentation standards, and administer the IT Help Desk Ticketing System (queue health, categorization, SLA adherence).
• Lead small-to-medium projects and contribute to larger initiatives under the IT Operations Manager.
• Handle escalated, client-facing technical situations with professionalism and clear communication.

Skills

End-user support

Device repair

macOS/iOS/iPadOS/Windows

MDM deployment

Documentation discipline

Team mentoring

Customer service

Troubleshooting

Education

Technical college degree in Information Technology

CompTIA A+

Apple Certified Support Professional

Tools

MDM (Mobile Device Management)

Apple Business/Apple School workflows

Job description

Diamond Assets in Kansas City, MO is seeking an IT Support Specialist 2 to serve as a seasoned technical resource for internal and external clients. You will take ownership of complex problems, resolve issues, and set standards, workflows, and documentation for the support team.

You will work closely with the CIO on priorities, projects, and escalated situations, mentoring Level 1 staff and maintaining the IT knowledge base and help desk processes.