Director of Infrastructure Delivery & Strategy

HCLTech; Orlando (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

10 days of paid time off per year

10 paid holidays per year

Job summary

HCLTech is seeking a senior IT infrastructure leader to guide strategy and execution of service delivery across on-prem, cloud, and hybrid environments. You will act as the escalation point for major incidents and lead incident reviews while aligning with senior IT leadership.

You will manage vendor relationships, drive automation, and partner with security teams to embed resilience. A strong emphasis on staff development and governance will shape this role.

Qualifications

• Strategic IT infrastructure leadership experience.
• Ability to manage on-prem, cloud and hybrid environments.
• Experience in incident response and post-incident reviews.
• Strong vendor and partner relationship management.
• Ability to drive automation in operations and improve resilience.

Responsibilities

• Lead strategy, planning and execution of IT infrastructure service delivery across environments.
• Escalation point for critical incidents; lead major incident response and post-incident reviews.
• Primary contact for infrastructure service delivery with business units and IT leadership.
• Manage relationships with infrastructure vendors, MSPs and technology partners.
• Build relationships across IT and business to enable outcomes and align with strategy.
• Define and communicate infrastructure services roadmap aligned with enterprise priorities.
• Provide thought leadership and plan AI/Gen AI capabilities where applicable.
• Drive adoption of automation-first approaches in operations.
• Partner with CISO to embed security in infrastructure operations.
• Champion a customer-focused service culture within infrastructure.
• Lead contract negotiations, SLA reviews and vendor performance evaluations.
• Establish governance for infrastructure standards and lifecycle management.
• Lead, mentor and develop infrastructure teams; set performance objectives.
• Oversee staffing and workforce planning to meet business demands.
• Provide regular reporting on service health, incidents, capacity and strategic initiatives to executives.

Skills

Strategic leadership

IT infrastructure management

Major incident response

Vendor management

Automation adoption

Security collaboration

Mentoring and team development

Stakeholder communication

Job description

HCLTech is seeking a senior IT infrastructure leader to guide strategy and execution of service delivery across on-prem, cloud, and hybrid environments. You will act as the escalation point for major incidents and lead incident reviews while aligning with senior IT leadership.

You will manage vendor relationships, drive automation, and partner with security teams to embed resilience. A strong emphasis on staff development and governance will shape this role.