Senior IT Service & Application Support Lead

Justia, Inc.; New York, Northern (NY, KY); Hybrid; USD 175,000 - 200,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Corporate discounts

Job summary

Wilson Elser is seeking a Senior Manager of Application Support to partner with IT Service Management & Governance leadership. You will oversee critical practice-of-law platforms such as Intapp, iManage, Litera Create, Logikcull/Reveal, Box, Microsoft 365, and document automation to ensure reliable, secure services across the software lifecycle.

Responsibilities include incident/problem management, upgrades, integrations, adoption, and continuous improvement, while collaborating with Security,

Qualifications

• Experience with core practice-of-law platforms (Intapp, iManage, Litera Create, Logikcull/Reveal).
• Experience with hybrid, cloud-based and on-prem systems.
• Knowledge of document automation and low-code workflows.

Responsibilities

• Lead daily application support and incident management for critical legal software.
• Coach and develop supervisors and staff through servant leadership.
• Coordinate with vendors and stakeholders on fixes, releases, and patches.
• Ensure compliance with data privacy and information security requirements.

Skills

Intapp

iManage

Litera Create

Logikcull/Reveal

Microsoft 365

Document automation

Workflow platforms

Leadership

Hybrid/cloud

ISO 27001

Education

Bachelor’s Degree in IT or CS

Tools

ISO 27001

Job description

Wilson Elser is seeking a Senior Manager of Application Support to partner with IT Service Management & Governance leadership. You will oversee critical practice-of-law platforms such as Intapp, iManage, Litera Create, Logikcull/Reveal, Box, Microsoft 365, and document automation to ensure reliable, secure services across the software lifecycle.

Responsibilities include incident/problem management, upgrades, integrations, adoption, and continuous improvement, while collaborating with Security,